Events

Business Opportunities for Operators and MSP's in the VoIP Market

Date: Tuesday, June 8, 2010

Speaker: John D. Simmons, US Channel Manager, ServicePilot Technologies
Chairperson: Darlaine Scott McCoy, TM Forum

The importance of VoIP implementations has risen exponentially, providing new and exciting revenue opportunities for operators and MSPs to deliver monitoring and reporting services tailored to their specific client needs. Customer oriented monitoring increases customer satisfaction by ensuring:

• Quality of service delivered to end users
• Resource capability to make and receive calls
• Network infrastructure capability to broadcast high quality calls
• Simple and easy generation and distribution of customer reporting
• Reduced operating costs of the VoIP Infrastructure

As SMBs grow, operators and MSPs must implement converged networks while ensuring the infrastructure performance in order to enable their clients to deploy their services and increase their business. By introducing flexible solutions, operators and MSPs can provide a complete vision of the VoIP infrastructure and ecosystem which helps to reduce operating cost and increase customer satisfaction.

Join us to learn about this growth opportunity for your business and gain a better understanding of how to seamlessly implement a monitoring and reporting service tailored to your clients' expectations.