ServicePilot 360 collects stores and analyses every data flow that traverses your IT infrastructure. It can monitor and report any data conversation and/or IP call. ServicePilot 360 can be implemented at any point on your network. "Network taps" or Agents are not required. For more information see How Does 360 Work?
ServicePilot 360 collects all of the traffic flows at critical points on your network. ServicePilot 360 collects NetFlow (versions 1, 5, 7 and 9), sFlow, jFlow, or IPFIX data.
The devices are auto-discovered by ServicePilot 360. You need to configure interfaces to send NetFlow data to the specified port on ServicePilot 360. Once ServicePilot ServicePilot 360 receives NetFlow data, you can see the device and its interfaces.
AppFlow is an emerging standard for application monitoring and reporting that doesn't require network taps or span ports. As an extension to IPFIX (NetFlow), AppFlow leverages existing standards which are lightweight, cloud-friendly, and works with existing analytics and monitoring tools available in the market (source: www.appflow.org). AppFlow provides significant benefits. Click here for more information.
Yes, this innovative solution is the first monitoring tool that combines both NetFlow and AppFlow. ServicePilot 360 can collect AppFlow supported by Citrix NetScaler™ or the ServicePilot AppFlow probe that support Windows servers, whether they are real or virtualized, that was developed by ServicePilot.
The ServicePilot AppFlow probe is an AppFlow generator that supports real and virtualized Windows servers. In other words, the ServicePilot AppFlow probe captures app-specific network data and generates AppFlow records. In order to generate AppFlow, the probe needs to add transaction ID for tracking flows, TCP timing data to each transaction, detailed application data (e.g. URL), detailed client data (e.g. browser type) and server-side transaction timing data.
ServicePilot Windows AppFlow probe can be installed on a physical or virtualized server depending on which applications the user wants to collect AppFlow records.
ServicePilot 360 can scale from 25 interfaces and devices to thousands supporting up to 50,000 flows per second.
Yes, ServicePilot 360 collects performance information directly from Avaya IP and other SIP phones (Aastra, Cisco, Linksys, Polycom, etc.) in real time. It accepts SIP Real Time Control Protocol (RTCP) and Real-Time Control Protocol Extended Reports (RTCP-XR) summary reports from IP phones and non-intrusively monitors the quality of every call at each user handset or softphone.
ServicePilot 360 provides network, application performance and VoIP reporting and analysis information. ServicePilot 360 reports from:
- NetFlow Collection: Conversations and network Volume
- AppFlow Collection: Conversations, transaction details, network volume, network round trip time (RTT) and Server RTT
- SIP RTCP and RTCP-XR summary reports: List of all call records received between each set of endpoints, MOS, jitter, latency, packet loss rate and listening and conversational quality R-factors.
Yes, ServicePilot 360 can be integrated with ServicePilot ISM Enterprise; it can send alerts (traps and syslog) and statistics for SLA reporting.
Pricing is based on the number of resources that are being monitored. A resource can consist of the following:
- Network interfaces
- Group of IP phones
The ServicePilot Windows AppFlow probe is a feature that is priced separately.