ServicePilot 360: Features & Benefits

Benefits

• A single, cost-effective solution for end user experience monitoring. 360 is highly scalable and adaptable. You purchase what you need today and add more as required.
• It’s up and running in minutes—not days or weeks. 360 also gives you intuitive reporting and dashboards, so end users and IT professionals can see benefits within hours.
• ServicePilot 360 supports real and virtual infrastructures and desktops along with soft phones. Your organization can seamlessly transition to cloud services while ensuring end user performance at every step.
• You define which applications, network devices, VoIP phones, and/or desktop activity they want to monitor. You can change what you monitor quickly and easily.
• With 360 you can always be sure that your end users are using IT services effectively and in full compliance with company policies, while also maintaining the highest possible service performance and availability.

Features

• Granular monitoring of the performance and availability of applications delivered to each virtual desktop to maintain the best user experience.
• Multi source collection of AppFlow, NetFlow (V1, V5, V7 and V9), sFlow, jFlow and IPFIX data, multivendor CDR, RTCP XR summary reports, and a Windows VDI probe.
• Traffic analysis by user host, network and application etc...
• Automatic application classification via Well-known port.
• Processing of up to 50,000 flows per second
• Out-of-the box reporting, custom reporting and top down analysis through drill-downs
• Integration with ISM Enterprise including alerts (traps and Syslog) and statistics for SLA reporting and BSM.