ServicePilot 360 collects, stores and analyzes every data flow that traverses your infrastructure. It can monitor and report on any and all
data conversations and IP calls, providing a true 360-degree view of end user experience. ServicePilot 360 uses existing infrastructure and industry standards to give you a clear and complete view
of application performance, eliminating the need for additional “network taps” or installed agents. Administrators can get the data they need by leveraging existing network devices.
And ServicePilot 360 can be implemented at any point on your network. It uses all of the following standards and technologies to collect the necessary performance and activity details.
ServicePilot 360 closes the visibility gap between what data center-centric application performance management tools "see" and what end users are actually
experiencing by analyzing the AppFlow records generated from Windows™ AppFlow probes or the Citrix® NetScaler ADC.
The Citrix® NetScaler application delivery controller (ADC) includes a feature that can analyze the traffic that is coming into NetScaler and generates AppFlow records.
The ServicePilot AppFlow probe for Windows collects the IP flows through real and virtual servers and generates AppFlow records.
Extends visibility into all areas of the network by easily monitoring and analyze NetFlow records, so you can monitor and manage network capacity and optimize server performance.
ServicePilot 360 supports NetFlow versions 3, 5,7 and 9 along with IPFIX, jFlow and sFlow. It can analyze records from any real or virtual NetFlow enabled network component or vSphere server.
vSphere 5 provides visibility into virtual infrastructure traffic that includes:
• Virtual machine–to–virtual machine traffic on the same host)
• Virtual machine–to–virtual machine traffic on different hosts)
• Virtual machine to physical infrastructure traffic
(Source: Vmware)
Real-time QoS and QoE information is reported to ServicePilot 360 at the end of each call to provide visibility of all the IP phone users in the network from hosted PBX, enterprise customer premises equipment.
