ServicePilot 360

With ServicePilot 360 you get a clear view of application performance, network activity, and call quality in a single monitoring solution. While 360 is a very comprehensive solution, the user can select exactly what they want to monitor. It can be used as an integrated platform for monitoring end user experience, or it can be deployed strategically to address specific business needs and services. 360 can be used standalone or in conjunction with other monitoring tools.

ServicePilot 360 is the first monitoring tool that combines both NetFlow and AppFlow. It uses existing infrastructure and industry standards to give you a clear and complete view of network and application performance, eliminating the need for additional "network taps" or installed agents. ServicePilot 360 uses all of the following standards and technologies to collect the necessary performance and activity details:

Application Performance: NetFlow and AppFlow supported by Citrix NetScaler™ or a Windows AppFlow probe developed by ServicePilot

Network Activity: NetFlow (versions 1, 5, 7 and 9), sFlow, jFlow, or IPFIX data

Call Quality: SIP Real-Time Transport Control Protocol (RTCP) and Real-Time Control Protocol Extended Reports (RTCP-XR) summary reports

ServicePilot 360 brings the complex and highly distributed environments of IT organizations and service providers under your control whether the components are real, virtualized or in the cloud.

Cloud Computing
Ensure end user satisfaction in your cloud environment. 360 can be deployed to significantly enhance your visibility into the performance of the complex web of applications, network resources and end user devices that effect the actual end user experience. With ServicePilot 360 you can apply meaningful metrics to strategically collect performance and useage data flows to understand how end users actually experience cloud services.

Network Control
Detect and classify DoS attacks, port scanning and UDP bombing in real-time. The detailed data collected by ServicePilot 360 is a valuable forensic tool to help you understand and replay the history of security incidents. It also empowers you to quickly identify unauthorized usage violations such as streaming audio, video, or file sharing applications. You can easily isolate who is doing what, where, when, with whom and for how long.

Voice Quality
ServicePilot 360 provides a complete, real-time view of not only call activity but detailed performance in your VoIP network enabling you to monitor service quality and quickly isolate and diagnose problems affecting user quality of experience.

Support for Mobility
ServicePilot 360 closes the visibility gap between what data center-centric application performance and network management tools "see" and what end users are actually experiencing on their mobile devices.