ServicePilot ISM Enterprise is licensed based on the largest number of objects monitored. An object can be any element that needs individual monitoring.
It can include devices, such as a server or router, an interface, or a process. An object can be defined as a part of a device (for example a network
interface or a system summary) or a service (for example an IPSLA test, a result from SQL request or a custom script).
A single ServicePilot ISM Enterprise license can support up to 100,000 objects. You can purchase multiple licenses without the need for a centralized
console or other restrictions, so ServicePilot ISM Enterprise has unlimited growth potential.
ServicePilot ISM Enterprise starts with a base configuration of 150 objects. You can add objects in extension packages incrementally to cost-effectively
expand the number of devices you support. Bundles of objects can be added in incremental extension packages starting at 150 up to 100,000 objects.
Data collected for items related to objects is effectively free. A few examples of other data types that can be monitored include:
- CPU statistics
- Memory statistics
- Syslog messages
- Trap messages
- Power supplies
- System fans
- Humidity sensors
- Temperature sensors
- Any other SNMP statistics
The ServicePilot ISM architecture uses packages to simplify the process of identification and management of objects. A package is a
predefined set of classes, objects, views, rules and reports designed to supervise a specific device or service by answering only a few questions without
the constraint of having to configure each element individually.
ServicePilot ISM provides built-in packages for the equipment of major vendors and most common services in every environment (network,
servers, cloud, virtualization, VoIP, QoS). ServicePilot ISM Enterprise includes out-of-the-box monitoring for thousands of devices and operating systems, including
Cisco®, Linux, Solaris®, HP-UX®, AIX®, Windows® (from Windows® 2000) devices.
Custom packages can also be developed and defined to address unique requirements. The API and Custom agent interface allows any application
to create dynamically, modify or delete an object by just sending a text message on a UDP port of the server.
The ServicePilot ISM architecture is highly adaptable, so as new technologies emerge, ServicePilot will develop new packages to address them.
Yes, ISM Enterprise monitors VMware ESX4.0, ESX4i, ESX 3.5, ESX 3.5i servers and guest virtual machine instances.
ServicePilot ISM Enterprise also supports Hyper-V using the WMI agent of ISM.
ServicePilot ISM Enterprise collects data through ICMP scanning, SNMP requests of key information, WMI, SQL queries and log parsing.
ServicePilot ISM Enterprise continuously monitors network health and performance. There are no agents to install.
If necessary, many functions of ServicePilot ISM can be extended to suit specific requirements by using built-in scripting capabilities.
Visual Basic’s expressiveness coupled with a set of predefined functions allows quick and easy customization by the user.
Yes, ServicePilot ISM Enterprise can support NAS/SAN and other storage devices and subsystems through a variety of different methods for collecting
data and monitoring:
- SNMP monitoring is integrated into ServicePilot ISM.
- The standard agents in ServicePilot ISM Enterprise can monitor devices and services by using WMI (NT Agent), SQL Requests (SQL Agent) and Log Parsing (Log Agent).
- Command Line and Telnet/SSH can be used by creating, for example, a batch file and sending the request to ServicePilot ISM using the ServicePilot ISM API.
- CIFS/NFS and SMI-S can be monitored (via by the TCP Agent) but not used to send requests.
- Some Web Services can be monitored by using the ServicePilot ISM Web Agent and TCP Agent
- External API can be used by developing custom internal scripts.
Yes, ServicePilot ISM Enterprise provides a great breadth of monitoring and reporting for VoIP.Unified Communications (UC) and VoIP add a new level
of complexity to SLM. They require a higher level of service management on infrastructure and applications, such as:
- Higher network quality levels
- Effective control of actual infrastructure performance
- Comprehensive and intuitive view of infrastructure to anticipate service disruption and expedite diagnosis
- Trend and flow analysis to proactively manage needed infrastructure expansion and optimize IT resources
ServicePilot ISM meets the service management needs of multi-vendor/multi-platform, convergent and heterogeneous infrastructures.
ServicePilot ISM provides simultaneous VoIP service, Quality of Service (QoS) and IP infrastructure management. It is able to analyze voice communication quality of
service through call ticket and QoS collection, and detect incidents over a multi-vendor VoIP infrastructure. It supports network components from Cisco,
Alcatel-Lucent and Aastra, monitors all network equipment (LAN and WAN) and analyzes all QoS parameters of a value-added IP and UC infrastructure. It
innately uses all necessary collectors for convergent infrastructure availability and performance analysis.
ServicePilot 360 provides more in-depth information regarding the IP phones and calls on your network. ServicePilot 360 captures
RTCP XR and CDR-CMR metrics. It can send alerts and events to ServicePilot ISM Enterprise, and the detailed information and reporting from ServicePilot 360 can be
used by ServicePilot ISM.
For additional information about VoIP support see the
ServicePilot ISM VoIP Overview white paper and the ServicePilot 360 web pages.
Yes, ServicePilot ISM Enterprise can monitor NetFlow traffic data. ServicePilot ISM Enterprise will analyze and aggregate the NetFlow data that is received from the routers. The aggregation is done every 15 minutes according to the application rules defined at setup.
In addition to ServicePilot ISM Enterprise, you can also use ServicePilot 360 to get more details. ServicePilot 360 provides real-time NetFlow, IPFIX, sFlow and jFlow traffic data capture and reporting. It can send alerts and events to ServicePilot ISM Enterprise, and the detailed information and reporting from ServicePilot 360 can be used by ServicePilot ISM.
Yes, ServicePilot ISM features an open API that facilities integration with monitoring solutions from other vendors, such as HP, IBM, Cisco, etc.
It can also be integrated with service desk applications, telecom Operations Support Systems (OSS), Configuration Management Systems (CMS), inventory
management tools, etc.
Yes, an alternate configuration interface through flat file integration provides an easy way to treat the hard job of change management.
The external referential functionality allows: adding, modifying or suppressing thousands of objects, such as routers or servers and complex packages.
ServicePilot ISM can receive events from third party software, including middleware, via SNMP Traps, syslog or specific UDP packets. ServicePilot ISM can also send data to other software via SNMP Trap, syslog, mail, calling a program/script, etc.
ServicePilot ISM agents are able to monitor Web Server logs (IIS and W3C format), so they are compatible with Microsoft IIS and other Web Server like Apache. They can also supervise the availability and response time of a web server and collects data from a specific URL.
The standard system counters relative to a server, such as CPU, memory, disks, etc. are monitored, and the following counters are also monitored:
- Page Code
- Connection Time
- Page Display Time
- Reachability
- Operation Number
- New Sessions
- Viewed pages
- HTTP Queries
- Client/Server Error
- Bytes Received/Sent
Yes, ServicePilot ISM provides in-depth monitoring of Oracle, Microsoft SQL, My SQL, and PostGreSQL. Support for Microsoft Access, generic databases with ODBC connection, and Excel is also available.
Yes, ServicePilot 360 can be integrated with ServicePilot ISM Enterprise; it can send alerts (traps and syslog) and statistics for SLA reporting.
Yes, with the "Self Reporting" feature you can generate your own reports. "Self Reporting" enables you to define the titles, fields, and organize the information in order to quickly generate customized reports and output them as PDF files.