The ServicePilot ISM software architecture provides a common, proven foundation for both ISM Express and ISM Enterprise. Both products feature an open, scalable design and comprehensive reporting for availability, performance and service level management as well as capacity planning. The fundamental difference between the two products is that ISM Enterprise supports a greater breadth of technologies, it can support custom technologies., and it can integrate with other ServicePilot products.
- ISM Enterprise: A more comprehensive and adaptable solution for application and VoIP management as well as network and server management.
- ISM Express: Uses the same industrial-strength technology as ISM Enterprise, but ISM Express provides the essentials for network and server management at a very affordable price.
| Functionality |
ISM Express |
ISM Enterprise |
| Base configuration |
100 objects |
150 objects |
| Scalability: objects supported |
Unlimited |
Unlimited |
| Event log, Syslog & SNMP trap processing |
 |
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| Real-time traffic graphs, email alerts, web alarms, remediation actions |
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| WAN RTT monitoring |
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| Customizable dashboards |
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| Network & Server monitoring |
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| Virtualization monitoring |
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| Fail-over support |
|
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| Cisco performance and QoS analysis: IP SLA test |
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| Cisco performance and QoS analysis: CBQoS and flow matrix (Nam cards, NBAR) |
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| NetFlow, IPFIX, jFlow and sFlow |
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| VoIP quality monitoring |
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| MS Exchange monitoring |
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| MS SQL and Active Directory monitoring |
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| VoIP quality monitoring (Cisco, Aastra, Avaya, Alcatel) |
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| Support for custom technologies |
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| Integration with other ServicePilot products |
|
ServicePilot 360 and
NBA for z/OS |
The ServicePilot ISM manager ensures collection and valuation of indicators, result archiving and information restitution. The technology package agents can be locally or remotely installed and communicate with ServicePilot ISM through the IP network. ISM uses object-oriented technology and groups infrastructure components by classes. This original class-based concept enables ServicePilot ISM users to meet their operational objectives out-of-the box, as soon as ISM is deployed. It also allows for the creation of "custom packages" to support unique technologies and environments.
The ISM architecture is highly scalable and efficient, so you can minimize complexity as you grow. Under a single license, you can scale up to 100,000 objects that are being managed by a single system. Additional licenses can be added to support larger configurations, so there is no limit to the number of objects that can be supported. This eliminates the need to manage multiple tools or consoles as you expand support.
ISM features an open architecture. It can be used standalone and integrated with other monitoring tools and solutions: ISM and 360. ISM Enterprise can interface with third party monitoring solutions such as HP, IBM, CA, etc. It can also be integrated with help desk applications, telecom Operations Support Systems (OSS), Configuration Management Systems (CMS), inventory management tools, etc.