ServicePilot ISM Enterprise features integrated availability, performance, service level management and capacity planning reporting for applications and VoIP as well as real and virtualized infrastructure components. ISM Enterprise features over 100 standard reports. The reports available in HTML format. HTML configuration flexibility provides almost customization limitless options. They can be customized to address the needs or your organization and clients and be output to PDF format.
Examples of Standard ISM Reports
Impact Matrix View: Provides operating teams with end-to-end views, so they can readily see the impact of technology component degradation on a site or an application. This view of real time service delivery quickly identifies the downstream effect on the services delivered to end-users.
Application Response: Quickly troubleshoot performance problems and identify bottlenecks to minimize their impact and examine long-term trends for application tuning, capacity planning. ISM's impact matrix views provide operating teams with end-to-end views of applications, so they can readily see the impact of technology component degradation on a site or an application. This view of real time service delivery quickly identifies the downstream effect on the services delivered to end-users.
Virtual Systems Discover Microsoft Hyper-V, and VMware (ESX/vSphere) environments and their associated virtual machines (VM), collecting performance and availability metrics that include hosts, VM's resource pools, etc.
Capacity Planning: The series of capacity planning reports enable your organization to provide more proactive service management. The reports include detailed analysis of historical data and trends identification, so you can anticipate necessary changes.
Voice Performance: Seamlessly monitor heterogeneous voice infrastructures from Aastra, Alcatel-Lucent, Avaya, Cisco to simplify the process of implementing and supporting VoIP
Voice Quality: Enables quality assurance and the integration of the Cisco IP SLA Jitter MOS test. Role-based reports are available, and you can customize your reports using templates or can create them from scratch.
Service Availability: Monitor your critical business applications real time to assess performance and availability of all components.
Service Level: Demonstrate overall QoS across different classes of service compliance requirements with internal and external SLAs. You can adapt and tailor views for executives, managers, and service customers to specific business needs by defining SLA goals, core thresholds, and other performance metrics.
At-a-Glance: Provide a comprehensive view of the availability and performance of a particular resource, displaying the key statistics over a specified time to help significantly reduce the time spent troubleshooting.
Trend: Track the value of one or more performance variables to reveal traffic patterns over time, and relationships between network components and certain variables.
Top N: Sorts the elements that meet some user-defined criteria. They can be scheduled to run automatically at specified intervals or generated on-demand.