 |
Alarm and Correlation: for alarm notification on threshold
overrun, and event filtering, correlation
and synchronization of information sources, and generation of external or external actions |
 |
Performance Analysis and capacity planning: for global IT and telecommunication infrastructures, with
measurements of all components that impact service delivery to end-users and
customers, current delivery detail for the infrastructure, and trends and projections
for future capacity needs and investments. ServicePilot Technologies’ solution is able to perform an analysis of network resource and server
consumption,
as well as application response times. |
 |
SLA Monitoring and Reporting: for easy SLA configuration and
calculation. Rich SLA reporting
capabilities for trend analysis, and intuitive identification of SLA-endangering issues help Managed Service Providers and Operators to ensure 100% SLA
compliance, minimize the financial risk of SLA breaches and improve customer
loyalty. Enterprise and Government are able to control their operator-fulfilled
contractual commitments, improve their internal communication and justify their IT
investments. |
 |
Device &
Interface auto discovery:
ServicePilot ISM Discovery feature enables the automatic discovery of network infrastructure resources and offers
synchronization capabilities with the monitored network topology.
Based on network discovery via SNMP queries (v1, v2c, CDP (Cisco)), ServicePilot ISM Discovery offers step by step
discovery (from a site entry or by address range scan), de-duplication of devices with multiple connections,
inclusion and exclusion of address ranges.
|
 |
SNMP collection:
ServicePilot ISM collects standard indicators coming from SNMP agents (routers, switches, servers, etc.).
ServicePilot ISM natively integrates standard MIBs (RFC1213-MIB2, RFC1514-HOST, etc.) and vendor MIBs (Cisco, HP, etc.).
In order to meet every specific needs, ServicePilot ISM includes a MIB browser able to recognize private as well as public MIBs,
expanding therefore its operating capabilities.
|
 |
API Collection: for collection and easy and fast integration of third party product and/or specific customer metrics. |
 |
Failover Clustering: to ensure a very high availability of 99.9999%. |
 |
Trap & Syslog Collection: for receiving, logging, displaying, alerting, and forwarding syslog and SNMP trap messages from network devices, such as routers, switches, servers, and other syslog and trap-enabled devices. |
 |
Mapping: for real-time analysis of infrastructure availability and performance and business impact navigation by
geography, technology and business areas. |
 |
Monitoring: to ensure optimal IT availability and performance.
The collection of faulty indicators of a device does not give the means to measure the end-to-end service level. ServicePilot ISM offers technical
AND service views of the infrastructure, enabling IT managers to monitor their infrastructure according to their needs - by technology (routers, switches, servers, etc.),
by geographical location, by enterprise business (HR, accounting, sales, etc.) - with the same product. |
 |
Diagnosis: to provide users and administrators with the major network diagnosis tools and administration commands of ServicePilot ISM applications |
 |
User Portal: for user interface customization according to needs |
 |
Security: for access security and user profile management |
 |
Distributed Architecture / Remote Poller |