ServicePilot ISM Enterprise
Simple and Powerful Service Assurance
Networks, Virtualization, Application Performance, VoIP and UC
ServicePilot ISM "is a product designed from the ground up to deliver on the promise of integrated infrastructure management for networks, servers, storage, VoIP and applications."
- Enterprise Management Associates
"ServicePilot ISM: Power and Simplicity for Integrated Network and Infrastructure Management"
ISM Enterprise is used by some of the largest enterprises and service providers in the world. It is a fully integrated service assurance solution for real and virtualized environments. ISM provides availability, performance and service level management and capacity planning through an optimized platform. ISM Enterprise is easy to install. It provides out-of-the-box support for a wide range of technologies, and it is highly adaptable to support new and unique technologies.
ISM Enterprise features unlimited scalability and open interfaces to third party products. It can be easily adapted and implemented to meet your requirements. You can deploy what you need today and seamlessly and cost-effectively adapt in the future.
Integrated Service Management Solution
This integrated solution discovers the topology and inventories all of the devices and components, so you can establish a complete map and optimize the performance and availability of the entire IT and communications infrastructure:
ISM Enterprise also addresses the following essential requirements of a comprehensive service management and network monitoring solution:
- Scales and extends to meet evolving challenges. ISM standardizes the communication and association between data collection, data aggregation, and data analysis. It is built on a unique architecture that provides a single and extensible implementation across all components and infrastructures. There is no stitching together of multiple products and modules, and ISM can scale seamlessly from small to very large configurations.
- Business service correlation. ISM not only aggregates data from disparate sources, but it effectively correlates this data to provide an effective view of a business service-regardless of the number or type of systems or services on which it is based.
- User-Experience Monitoring: You can measure application performance and call quality from an end user's perspective with out-of-the-box support for FTP, Telnet, DNS, call performance and QoS data, Microsoft SQL, Oracle and other ODBC databases. This Quality of Experience (QoE) measurement identifies problems and helps ensure that users are happy.
- Optimize operational efficiency. Using ISM's capacity planning reports IT organization can reduce the time and cost associated with monitoring real and virtualized environments, identify trends, and proactively optimize resources and investments.
- Easy to Use and Intuitive. ISM provides sophisticated and customizable dashboards and portals along with at-a-glance reporting, alerts and impact matrices that enable quick analysis and insights. It is easy to deploy and maintain, so organizations can be highly productive and realize rapid time to value.