The intuitive reports generated by ISM Express enables your organization to be more proactive in identifying, prioritizing and resolving problems before they impact end-users. The ServicePilot ISM solution also helps your service desk and service providers to be more productive by helping them pin point application performance issues faster and reduce overall time to repair a problem.
The following is an overview of the types of reporting available from the ServicePilot ISM Express that can help your organization:
Superior Reporting
ISM features integrated availability, performance, service level management and capacity planning reporting. It features scores of standard reports. The reports available from ISM Express are in HTML format. HTML configuration flexibility provides almost limitless customization options. They can be customized to address the needs or your organization and clients and be output to PDF format.
ISM's impact matrix views provide operating teams with end-to-end views, so they can readily see the impact of technology component degradation on a site or an application. This view of real time service delivery quickly identifies the downstream effect on the services delivered to end-users.
Examples of Standard ISM Express Reports
Impact Matrix View: Provides operating teams with end-to-end views, so they can readily see the impact of technology component degradation on a site or an application. This view of real time service delivery quickly identifies the downstream effect on the services delivered to end-users.
Capacity Planning: The series of capacity planning reports enable your organization to provide more proactive service management. The reports include detailed analysis of historical data and trends identification, so you can anticipate necessary changes and forecast growth.
Service Availability: Monitor your critical business applications real time to assess performance and availability of all components.
Service Level: Demonstrate overall QoS across different classes of service compliance requirements with internal and external SLAs. You can adapt and tailor views for executives, managers, and service customers to specific business needs by defining SLA goals, core thresholds, and other performance metrics.
At-a-Glance: Provide a comprehensive view of the availability and performance of a particular resource, displaying the key statistics over a specified time to help significantly reduce the time spent troubleshooting.
Trend: Track the value of one or more performance variables to reveal traffic patterns over time, and relationships between network components and certain variables.
Top N: Sorts the elements that meet some user-defined criteria. They can be scheduled to run automatically at specified intervals or generated on-demand.