ServicePilot ISM Express supports hundreds of technologies out-of-the box. It provides end-to-end performance and availability management for servers, networks, and applications.
ISM Express Technologies Supported Out-of-the-Box
 |
Virtualization: Enables administrators to monitor and fully optimize their VMware (ESX) and Microsoft (Hyper V) virtualized environments |
 |
VLAN monitoring: Collects statistics of logical VLAN interfaces available in the router, such as interface load, error rate on interfaces, drop rate on interfaces, availability rate, data sent in bytes by interface, and packet number in queue by interface. |
 |
Network response time monitoring (ICMP): Integrates an ICMP agent for real-time measurement of IP device availability and response time, as well as a Generic Ping Response Time package for doing a Ping on a remote device. |
 |
Router / Switch monitoring: Scans each active network device, at regular intervals, and collects (through SNMP) all key indicators, such as memory usage, CPU load, buffer usage, interface state, Interface load, error rate on interfaces, drop rate on interfaces, availability rate, data sent (in bytes) by interface, and packet number in queue by interface. |
 |
IP SLA: IP SLA (IP Service Level Agreement) is supported on almost all Cisco IOS devices. ServicePilot ISM provides standard packages to monitor end-to-end availability, MOS, latency, round trip response time, jitter, and lost packets between any two IP SLA-enabled points across a network. |
 |
WiFi environment supervision: ServicePilot ISM incorporates standard packages for Alcatel-Lucent WiFi switch and Cisco WiFi router monitoring. These packages, relying on SNMP protocol, collect key system (CPU and memory) and network indicators (network connectivity, SSID statistics, statistics on active devices such as bridges, repeaters, clients, etc.). |
 |
Firewall monitoring: Standard packages for Cisco firewall (ASA and PIX), Checkpoint firewall and Nokia firewall monitoring. These packages, rely on SNMP to, collect the basic KPI needed to monitor a firewall, such as CPU and memory statistics (IO, processor, PCI, etc.), interface statistics, buffer statistics, IPSec statistics, and SSL statistics. |