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ServicePilot Technologies is proud to showcase its customers and the successes they are achieving using our products, ServicePilot ISM and ServicePilot NBA, to improve their businesses every day throughout the world.
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Service Provider
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Simplifying Level 2 & 3 support of Cisco IP telephony
Orange Business Services is one of the world leaders in providing telecommunication services to multinational companies. Orange technical experts
replaced their previous tool with ServicePilot ISM, because they consider it a superior solution. They can now easily handle level 2
& 3 support of their
Cisco IP telephony customers with more than 70 000 VoIP phones. ServicePilot ISM diagnostic capabilities enable Orange experts to detect, localize, analyze
and solve incidents to shorten service disruptions. Thanks to the powerful reporting system of ServicePilot ISM, Orange provides its customers with a customized
and comprehensive reporting on IP telephony service availability and performance.
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Press
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Managing a global IP telephony network spanning 120 worldwide locations
AFP (Agence France-Presse) is the world’s oldest news agency. They deployed the ServicePilot solution to manage the performance of their distributed
network serving more than 120 voice sites and 1,000 IP phones across the world. ServicePilot helps AFP guarantee a highly available VoIP network
and optimizes the quality of service provided to its staff worldwide.
"Our team very much appreciates the real-time centralized display of all network indicators on a single screen. This holistic view makes it possible to spot any weak links, be notified quickly, and solve, or nip in the bud, potentially
sticky issues." [Christophe La Rosa, Network and Infrastructure Manager, AFP]
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Service Provider
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MSP realizes significant benefits by replacing open source tools
e-Qual provides managed infrastructure, hosting, application management and security services in 45 countries. For years they relied
on a set of open source products that they had integrated and customized, but that approach was not meeting their customer requirements.
They decided to replace the tools with a comprehensive ServicePilot ISM solution. As a result they have achieved operational costs savings,
and they are able to provide a better level of service to their customers.
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Health
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From IP telephony management to the entire information system
CRAMIF (Caisse Régionale d’Assurance Maladie d’Ile-d- France), a public health service organization in the greater Paris region,
secures all its deployment steps and manages the quality of service and performance of 2,000 VoIP phones. ServicePilot ISM is easy
to use and open, so CRAMIF decided to add all of the product modules and extend the use of ISM to monitor and support their entire
information system supporting 80 facilities.
"The ServicePilot Technologies modules have been designed by network specialists who really understand our needs...The solution helps us optimize the quality of
service of applications on a daily basis for our end-users." [François Du Lau d'Allemans, IT Director, CRAMIF]
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Insurance
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Proactive network operations and measuring the quality of service delivered
MACSF Groupe, the first mutual insurance company for health professionals in France, uses ServicePilot software to manage its distributed LAN & WAN network serving the
company's headquarter, its back-up site and 80 local agencies across France. The ServicePilot solution provides MACSF with a complete and intuitive
set of features to detect and quickly solve any issue or failure on their network. MACSF Groupe has a comprehensive view of their real-time network and can
continuously monitor the presence and quality of service delivered by their network operations.
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Service Provider
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Network infrastructure control and quality improvement
Hub télécom, part of the Aéroports de Paris group, provides the 1,350 businesses operating at Roissy CDG and Orly airports with telecom services and extends
their domestic and international services. Thanks to ServicePilot ISM, Hub télécom monitors its complex and heterogeneous network infrastructure of more
than 1,500 devices (Cisco and Nortel switches, Cisco and Redback routers, Linux and Windows servers, etc.) Hub télécom uses the powerful reporting capabilities of ServicePilot
ISM to provide its customers with customized and comprehensive reports on service availability and performance with usage statistics.
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Bank
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Consolidating multiple modules in a cost efficient single platform
Crédit Agricole Nord de France replaced two competitive tools with ServicePilot products to monitor its complex network spanning 250 local branches. Their goal
was to reduce costs and offer faster bandwidth leveraging a new transport technology. ServicePilot was rapidly deployed and fully met the requirements from all
groups of users, the Help Desk and network administration teams. The ServicePilot solution was able to meet the expectations of Crédit Agricole by providing
customized views for each department, making communication easier between stakeholders and optimizing network administration and monitoring. |
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Industry
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Federate and simplify monitoring and supervision tools
Aker Yards is an international shipbuilding group headquartered in Oslo, Norway, with 21,000 employees at 18 shipyards in eight countries. They were impressed
with ServicePilot‘s unique integrated platform that delivers incident management, performance management, service level management and capacity planning functionalities.
They implemented the ServicePilot ISM modules and were able to replace a combination of competitive tools with one common, easy to use solution to manage
and monitor their network performance.
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Education
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Providing a global vision of the network, servers and applications
Sciences Po is a French university with seven campuses, nine research centers and 9,600 students. They needed a solution that would provide them with what they
described as “a global and heterogeneous vision” of their IT infrastructure. ServicePilot appealed to Sciences Po because of its ability to
simultaneous supervise the network, the servers and the applications. This allowed the IT department to provide a more proactive and optimal quality of service. |
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Bank
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Enhance the proactive support of the Helpdesk
The help desk at GIE Atlantica, part of the Crédit Agricole group, provides support for over 1,700 local bank branch offices with all their
servers and applications. They needed a solution capable of measuring the quality of service and detecting incidents on the entire network.
They chose ServicePilot ISM because of its superb monitoring and reporting. The graphics and maps made it easier to isolate incidents at a particular location.
The event tables provide information in real-time or historically, so they can optimize the infrastructure dedicated to supporting the applications. |
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ServicePilot Technologies plans to grow its sales and support operations in the United State and expand into new territories,
while continuing to enlarge and reinforce its customer base in Europe.
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