When an incident occurs in a business-critical application, the entire company slows down with direct impact on the bottom line. It is therefore, imperative to analyze and solve application problems
before they affect end-users and business service delivery.
Managing applications from the end-user perspective and supporting business transactions are the best and most visible ways to ensure that
enterpprise IT is meeting its service level objectives.
Enterprises must manage their business-critical applications running on n-tier and increasingly more complex infrastructures with fewer operating resources.
At the same time, the number of applications to be monitored increases every day, and traffic generated by new applications is growing exponentially. In this context, proactivity can be challenging.
Other parameters, such as conformity with data center security norms, server virtualization, convergent applications and the economic constraints on
the WAN infrastructure, increase the complexity of the operating team.'s daily
job.
The monitoring of end-to-end applications, therefore, requires a solution able to handle:
- Flow collection and analysis
- Application response time analysis
- Traffic simulation
- Business views and SLA calculations per application
Why should you use ServicePilot Technologies’ solution for your end-to-end application monitoring?
- Availability and performance application analysis
- Detection and analysis of incidents resulting in response time degradation
- Identification of risky behavior, such as intrusion attempts
- Help with application troubleshooting
- Powerful reporting system (real-time and historical application performance reports, SLA reports)
- ITIL compliance
Flow collection and analysis by using NetFlow and sFlow collectors
NetFlow or sFlow collectors provide important information about traffic on LAN & WAN.
ServicePilot ISM collects flow export detail from existing routers and switches, leveraging the existing device infrastructure. NetFlow and sFlow technologies are
supported for visibility into what and who is consuming network resources.
Through flow matrices, IT staff can identify the applications that are consuming the most bandwidth during a specified time period and who is using them.
Adding ServicePilot NBA probes for response time analysis
For both flow and response time analysis, ServicePilot Technologies proposes its ServicePilot NBA non-intrusive probe family:
- ServicePilot NBA 3000 - directly collects IP packets (DPI) anywhere in the infrastructure
- ServicePilot NBA for z/OS - directly collects IP packets in IBM mainframe IP stacks
ServicePilot NBA probes continuously analyze traffic, decode the flows and maintain historical data. They provide operating teams with the visibility into the type and volume of flows
passing through sensitive network points for end-to-end application monitoring.
ServicePilot NBA product enables operators to:
- Obtain a real-time view of traffic (In/Out bytes and packets)
- Define alert thresholds to chosen resources, filters and indicators (e.g. application response time)
- Receive alarm notifications on threshold overruns (e.g. bad response time)
- Visualize application flows (Top, Table, Chat, Pairs or Matrix), according to a
defined period
Application traffic simulation
ServicePilot ISM integrates active agents for traffic simulation. To achieve this, ServicePilot ISM offers an application agent set, including Web agent,
TCP agent, SQL agent and interfaces with robots (Newtest, Itexis…).
Business views and SLA calculations per application
ServicePilot ISM is a fully featured solution for availability and performance
management of a global infrastructure including networks and servers.
Located at the heart of the enterprise infrastructure, ServicePilot ISM collects key infrastructure indicators,
the results of multiple ServicePilot NBA probes,
NetFlow or sFlow collectors, and provides all necessary incident, availability and performance monitoring features for end-to-end applications.
ServicePilot ISM enables operators to build business views per application, impact matrices of technology on applications and SLA calculations per application.
Reporting adapted to each department’s needs
The availability and performance follow-up of critical applications requires a reporting mechanism adapted to each business department’s needs:
- ServicePilot ISM provides IT management with customisable reports on the availability and SLA performance of critical applications, detailing the relevant indicators linked to the degradation of service levels
- ServicePilot ISM automatically generates ITIL-compliant reports, which facilitate a company's internal communications.
Easy-to-deploy and integrate to make operations easier
- Easy to create business views per application
- Facility to build impact matrices of technology on applications
- Fully automated deployment of NetFlow and sFlow collectors, and ServicePilot NBA probes
Reduced Investment and operating costs
- Simple, scalable and flexible ServicePilot ISM licensing
- License adapted to the infrastructure, not to required features
- Start to monitor a few applications and easily evolve with needs
- Up to tens of monitored applications without any licensing disruption
- Out-of-the box value of ServicePilot Technologies’ solutions
- Fast and easy to install, deploy, configure and use
- Customer focused: fast ans efficient response time by our support team
Integration examples
NETFLOW
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RESPONSE TIME
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