IT organizations are implementing more resources "as a service" through Cloud Computing. These resources are delivered on demand, and the primary issues becomes who owns the underlying technology and application assets and who. While the flexibility and cost benefit of Cloud Computing are driving rapid adoption the reality is that ensuring the availability and performance of these services has become much more challenging. ServicePilot offers complete monitoring and service level solutions, regardless of the environments your are supporting.
ServicePilot provides an integrated solution to
effectively manage business services.
ServicePilot solutions provide an integrated means of monitoring and managing all of your business services. It doesn't matter whether the services are delivered using elements that are under the direct control of IT, through a service provider, or some combination.
Virtualized technology components are essential to the Cloud Computing model, because the abstraction of software from supporting hardware enables the pooling and sharing of IT resources and just-in-time delivery. This type of resource sharing to facilitate cloud services adds another level of complexity to understand the relationships between operating system workload and virtual machine, virtualized host and service profile, datastore and LUN-based storage. Capacity planning and event correlation are also required to ensure that service levels are achieved and resources are optimized. This is essential to the cost-effective delivery of Infrastructure as a Service (IaaS).
Software as a Service (SaaS) also presents many new challenges. Greater levels of monitoring are required to ensure availability and performance and the quality of the end user experience. Complex platform solutions, such as Unified Communications as a Service (UCaaS) require management of applications, databases, and middleware as well as real and virtualized technologies from a variety of vendors. ServicePilot offers solutions to address the full range of requirements for efficiently managing cloud services, regardless of the environment.