Delivering consistent VoIP quality of service (QoS) for your end users requires an integrated solution that provides the metrics and visibility to
ensure the VoIP quality of experience and good network performance. It must provide visibility to all the components required to deliver VoIP services, the ability to rapidly
resolve problems when users complain about call quality and proactive management capabilities.
The combination of voice and data services on the same infrastructure significantly increases the level of complexity to the service delivery environment. VoIP is a real-time application that is sensitive to latency, echo, jitter, and packet loss. Users have little tolerance for bad call quality or dropped calls which affect their end-user experience and impact productivity. ServicePilot offers solutions that address the full range of requirements for cost-effectively monitoring the end user call quality of experience.
Call quality reports provide
details about each call
Call Quality Performance: The ability to provide MOS (mean opinion score) reporting as well as real-time alerts for all calls against call quality measurements.
Traffic and Service Performance: Managing network bandwidth is essential to ensuring VoIP QoE and efficiently using the infrastructure.
This includes real time monitoring of end-to-end traffic and service performance across the real and virtual IP infrastructure.
This includes the gateways that connect VoIP infrastructure components to legacy networks.
Proactive Management: The ability to track utilization trends and forecast future capacity impacts so that network resources and the overall service delivery is not degraded.
Ease of Use and Deployment: The ServicePilot tools provide integrated views and intuitive reporting.
They are easy to implement without the inconvenience of deploying agents or the cost of implementing network taps.
ServicePilot ISM Enterprise and 360 products are designed to be implemented standalone, or they can work in a complementary manner.
ISM Enterprise provides a greater bread of monitoring functionality and reporting against end user SLAs. 360 provides detailed monitoring of all network activity and call quality for SIP phones.
| Monitoring Function |
ISM Enterprise |
ServicePilot 360 |
| Call Activity |
 |
|
| Call Performance |
|
|
| Servers |
|
|
| Trunk, Gateways |
|
|
| Flow Analysis |
|
|
| WAN, IPSLA, CBQOS, LAN |
|
|
| SLA Reporting |
|
|