End users expect consistent availability and response time. They don't care if an application is hosted on a physical or virtual device . The performance should be the same whether the service is provided by an IT organization, a service provider or some combination. Ensuring good response time is particularly important for mobile professionals, such as sales people and executives, because they rely on applications such as email and the CRM to be productive. They expect the delivery of high quality business services regardless of the device they are using to access a service or their physical location.
The only way to measure end user service levels is to monitor how real end users are actually experiencing the business services. ServicePilot application
end user experience monitoring solutions unify the management of physical, virtual, private-cloud and public-cloud infrastructure. They support cloud monitoring and management
of virtual environments on VMware and Hyper-V providing the detailed analysis necessary to effectively monitor the "line of sight" of any application or cloud service. They
close the visibility gap between what data center-centric application performance management tools "see," and what end users with PCs, laptops, tablets and smartphones are actually experiencing.
ServicePilot 360 makes it easy to monitor
the performance of critical applications
NBA for z/OS can isolate host and
network performance problems in real time
ServicePilot delivers valuable insight into IT services regardless of the environment:
- Whether applications are in the data center or cloud-based software as a service, ServicePilot 360 provides accurate monitoring of all transaction flows, from the vantage point of the user, to ensure SLAs are being met
- ServicePilot ISM Enterprise couples native virtualization support with broad operating system and application support. It provides a consistent, up-to-date visual model of all servers, networks, and devices. You can easily visualize and monitor the real and virtual servers in the network segments inside your organization.
- You can also use ISM Enterprise to monitor out-sourced components of your infrastructure and/or application services. They are simply additional objects to be monitored in the delivery of your services. This provides you with greater flexibility, consistency and continuity for reporting service levels to your end users.
- ServicePilot NBA for z/OS can identify mainframe TCP/IP transactions in real time that exceed the network or server thresholds and send alerts to notify the appropriate individuals of problems.