ServicePilot offers end user experience monitoring products that are focused on how end users actually experience the business applications and services they consume. These solutions give organizations insight into performance, availability and quality of service. They uniquely capture a complete picture of end-user experience and behavior. The tools can monitor components and services in the cloud as well as the data center. They are also cost effective and easy to use and deploy.
Users consume IT services from a variety of desktop, virtualized and portable devices. They expect consistent performance and quality of experience, regardless of the device they are using. ServicePilot provides end user experience monitoring for a wide range of devices , infrastructure components, applications and servers.
Addressing the Full Range of Issues Associated with End User Experience Monitoring
Users consume IT services from a variety of desktop, virtualized and portable devices. They expect consistent performance and quality of experience, regardless of the device they are using.
ServicePilot provides end user experience monitoring for a wide range of devices , infrastructure components, applications and servers.
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Call Quality: Monitor and report on actual, live calls to proactively manage VoIP issues whether on handsets or softphones.
Network Performance: Gain a business-centric view of network capacity and utilization by collecting and analyzing existing NetFlow data.
Application Performance: Increase visibility into the end user experience for any application accessed via real or virtual Windows™ desktops and servers by analyzing AppFlow records.
System Z Users: Efficiently monitor the application response time along with network performance and behavior for thousands of connections, regardless of which device is used to access the mainframe.
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