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Private and public organizations of all sizes have come to depend on networked business applications for increased productivity and profitability.
Each critical application is tied to dozens of infrastructure components. At the same time, enterprise IT departments must keep up with rapid change and the growing complexity
of infrastructures and applications. And all of this while budgets are shrinking or remaining flat at best.
Poor quality services increase end-user dissatisfaction and generate huge money losses. IT teams now need solutions that enable better resource utilization,
efficient and fast problem detection and resolution, and high quality service delivery.
ServicePilot Technologies’ solution, based on its ServicePilot ISM and ServicePilot NBA product families, includes everything that enterprises need to
proactively manage their IT infrastructure for top-quality service delivery while adhering to tight budget constraints and corporate guidelines.
A solution to ensure and prove the high quality service delivered
IT managers must lower costs and improve efficiency and service quality. They are pressured from all sides for better and faster business, but do not always have a
substantial enough basis for extracting and reporting business-relevant information.
If a lack of quality is immediately obvious, then quality is not always as easy to effectively measure, prove and justify.
But ServicePilot Technologies’ solution provides the means that IT organizations need to deliver and report on high quality service and justify investments:
- Multiple interfaces to detect, localize, understand and solve incidents as rapidly
as possible
- Performance indicator analysis and capacity planning advanced features to improve proactivity and anticipate degradations
- Application response time measurement and analysis
- Definition, configuration and calculation of simple or complex SLAs
- Automatic publishing of reports through standard Internet browsers
- Customizable reports using PDF format, enabling SLA delivery reporting for enterprise management to control in-house and hosted service levels and contract commitment fulfillment, as well as detailed reports on major incidents, site by site, in order to offer a comprehensive view of service delivery
- ITIL-compliant features for service delivery
A solution to proactively monitor and troubleshoot the entire IT infrastructure
The underlying cause of many problems is the growing complexity of the environment. This complexity leads to both inefficiency and higher costs. Unable to resolves
problems fast enough, the IT staff typically spends most of its valuable time putting out fires rather than implementing proactive measures to improve operations.
ServicePilot Technologies’ solution enables IT organizations to cut through IT infrastructure complexity by providing a global real-time view across the entire infrastructure
for efficient and proactive service assurance:
- Virtual and physical server farms (Windows, Unix, AS/400, z/OS mainframes, Linux, VMware, etc.)
- Large-scale and heterogeneous networks
- Business-critical applications and data bases
- VoIP infrastructure and ecosystems
ServicePilot Technologies’ solution is able to perform an analysis of network resource and server consumption, as well as application response times. It collects and
automatically processes thousands of raw performance metrics.
A solution to reduce costs and increase operational efficiency
The current economic crisis increases the need for companies to reduce investments and improve profitability and efficiency. In this global context, IT departments must rationalize
and make their Information System profitable by:
- Acquiring cost-effective solutions and limiting the number of operating tools
- Shortening training time and lowering an external need for integration and deployment services
ServicePilot Technologies’ solution enables IT staff to achieve more with less:
- Complete and consistent solution, avoiding tool multiplicity
- Unrivalled ease of integration for fast, easy, low cost deployment and operation
- Intuitive solution without the need for lengthy and costly IT training
- Enterprise-class scalability without any licencing disruption
By replacing your legacy product or your point solutions with ServicePilot Technologies’ solution, your enterprise will realize significant savings and improve the IT
staff’s efficiency and productivity.
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