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As an Integrated Service Management solution, ServicePilot ISM provides enterprises with comprehensive, robust and efficient capabilities
to easily and proactively manage their IT resources. ServicePilot ISM offers a large range of out-of-the box functions covering key domains,
such as Configuration Management, Event Management and Service Management.
Spanning distributed and mainframe environments, ServicePilot ISM ensures optimal IT availability and performance,
through strategic functions for Information System piloting:
- Real-time mapping, portals and piloting matrix
- Event analysis (traps, syslog)
- Automatic discovery
- Configuration management from external files
- End to end representation and supervision of applicative link chains
- Real-time alerts for map objects, on performance degradation, threshold overrun, fugitive and lasting dysfunctionments
- Simple management of alarm threshold
- Automatic actions (email sending, traps, syslog,...)
- Identification of the most probable cause of degradation
- Identification of users impacted by a degradation
- Access to disruption details by automatic data analysis
- Availability and performance analysis of IP services and infrastructure
- Load distribution analysis between interfaces and routers
- IP flow volume evolution and interface load analysis by "capacity planning" functionalities
- Log, router and other equipment collection and analysis
- Performance measurement consolidation, analysis and archiving
- Detailed preconfigured reports (day, week, month, trimester, semester, year) about all resource activity
- Customizable reports in HTML, according to reporting needs
- Dynamical report generation in PDF format
- Service Level agreement follow-up for resource availability and performance
ServicePilot ISM architecture is based on a server license, installed on a Windows Server, and collecting agents, which can be installed on the same or remote server.
An object pack associated to the Server license determines the equipments to supervise.
Base (Mandatory):
ServicePilot ISM Base is available through different types of licenses, depending of the perimeter to supervise and the functions required:
- ToIP Edition
- Lite Edition
- Pro Edition
- Enterprise Edition
- Service Operation Center Edition
Configuration Management:
- Up-to-date knowledge of IT infrastructure, including IT elements, their dependencies and relationships
Event Management:
- Event and Incident Management
Service Management:
- Fault (mapping), Performance and Service Level Management
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