Infrastructure Monitoring

In today’s networked world, enterprises and service providers depend on their networks’ availability and performance to improve Enterprise productivity.

ServicePilot ISM is a global and comprehensive monitoring solution through a unique platform for large enterprise networks and heterogeneous telco infrastructures.

ServicePilot ISM automatically discovers network interfaces, monitors interface traffic, and calculates bandwidth utilization.
Interface variables are polled for status data and the solution receives unsolicited SNMP traps. Syslog monitoring is supported for non-SNMP devices.
Status data is analyzed and displayed in graphical alarm consoles, performance reports, and SLA reports.

Corporations around the world rely on business-critical applications to conduct day to day operations, such as sales, finance, customer support, etc., on a day-to-day basis.
When an incident occurs in these applications, the entire company slows down. It is imperative to minimize the business impact of the incident by restoring normal service as quickly as possible.

Servers and databases are now the critical foundation on which business-applications are running.

However, among the infrastructure components to monitor, servers and databases constitute a true challenge due to the increasing server heterogeneity, whether in terms of machine models or operating systems and their various versions, as well as multi-vendor databases and explosive data growth.

ServicePilot ISM features include:

	Network response time monitoring (ICMP): ServicePilot ISM integrates an ICMP agent for real-time measurement of IP device availability and response time, as well as a Generic Ping Response Time package for doing a Ping on a remote device.
	Router / Switch monitoring: ServicePilot ISM can scan each active network device, at regular intervals, and collects (through SNMP) all key indicators, such as memory usage, CPU load, buffer usage, interface state, Interface load, error rate on interfaces, drop rate on interfaces, availability rate, data sent (in bytes) by interface, and packet number in queue by interface.
	VLAN monitoring: ServicePilot ISM collects statistics of logical VLAN interfaces available in the router, such as interface load, error rate on interfaces, drop rate on interfaces, availability rate, data sent in bytes by interface, and packet number in queue by interface.
	CB QoS: ServicePilot ISM incorporates its CBQoS standard package to monitor Cisco Class Base QoS efficiency on a CISCO router. This package collects (through SNMP) details on transit volume (packets, bytes) by class of service (ClassMap, Policy Statistics, and Queuing statistics from the CBQoS MIB implemented on the gateway). ServicePilot ISM provides intuitive reports, from a global view of statistics by router to a detailed view of service class on a specific interface.
	IP SLA: IP SLA (IP Service Level Agreement) is supported on almost all Cisco IOS devices. ServicePilot ISM provides standard packages to monitor end-to-end availability, round trip response time, jitter, and lost packets between any two IP SLA-enabled points across a network.
	Wifi environment supervision: ServicePilot ISM incorporates standard packages for Alcatel-Lucent Wifi switch and Cisco Wifi router monitoring. These packages, relying on SNMP protocol, collect key system (CPU and memory) and network indicators (network connectivity, SSID statistics, statistics on active devices such as bridges, repeaters, clients, etc.).
	Firewall monitoring: ServicePilot ISM incorporates standard packages for Cisco firewall (ASA and PIX), Checkpoint firewall and Nokia firewall monitoring. These packages, relying on SNMP protocol, collect the basic KPI needed to monitor a firewall, such as CPU and memory Statistic (IO, Processor, PCI, etc.), Interface Statistics, Buffer Statistics, IPSec Statistics, and SSL Statistics.
	MPLS Monitoring: ServicePilot ISM incorporates its standard MPLS LSR Int package for monitoring any MPLS equipment by collecting key indicators (InPackets, InDiscards, Int.FailedLabelLookup, OutPackets, OutDiscards, OutFragments).
	Virtualization: ServicePilot ISM enables administrators to monitor and fully optimize their virtual environments, featuring solutions for all major server virtualization vendors, including VMware (ESX), Microsoft (Hyper V).
	Server monitoring: ServicePilot ISM provides monitoring support for iSeries AS400, Linux, Windows, and UNIX servers, through its collection packages, such as SNMP or WMI for Windows, and its customizable API for easy and fast integration of monitoring script results.
	Database monitoring: ServicePilot ISM provides real-time and comprehensive health check monitoring and performance metrics for Oracle, SQL Sever, MySQL, PostgreSQL, and more through its SQL collector and its collection packages.