Operators

All Operators, established carriers and new entrants alike, are aggressively competing for customers in the lucrative next-generation 4G services. But this new realm is a buyers' market where customers dictate terms to providers through service level agreements, and readily change providers if the quality of service falls below expectations.

ServicePilot ISM provides ready-to-use advanced fault and performance management capabilities for facilitating and accelerating telecom QoS management, with built-in integration for multi-service, multi-technology and multi-vendor environments.

ServicePilot ISM addresses the needs of Operators to support diverse 4G IP-centric services:

• Data services (managed service, lead line)
• Voice services (VoIP, SIP trunking, Centrex)
• IPTV
• Wireless ((WiMax, WiFi)
• Cable (HFC, quad play DOCSIS)

Mastering your telecom infrastructure

The new generation of OSS (NGOSS) demands end-to-end management to support complex, multi-service, multi-technology 4G environments – ranging from core wireless technologies to IP-based service delivery. Combining fast deployment with low operating costs, ServicePilot ISM offers the solution for managing and optimizing your telecom service assurance operations.

Regardless of the nature of the managed components, ServicePilot ISM enables consistent monitoring and management of the whole telecom infrastructure and services, with an integrated, customer-centric view of the OSS environment. ServicePilot ISM directly supports the Service Management Domain, whilst interfacing to the Customer Management and Resource Management Domains within the NGOSS model to provide a fully integrated solution. All network events that affect service quality can be dynamically correlated and resolved. This includes such functions as root-cause analysis, performance monitoring and alarming through a rules-based engine for impact analysis.

Service Quality Assurance

ServicePilot ISM measures the actual-service quality of the infrastructure, and provides a single point of access to the whole set of OSS.
ServicePilot ISM performs automated corrective or proactive management operations, to dynamically determine what services are related to the infrastructure problems and what the service level agreement (SLA) cost impact will be for affected customers.
ServicePilot ISM offers customized end-to-end service level management — from high-level to detailed key performance and quality indicators (KPIs/KQIs).
By avoiding service disruption, ServicePilot ISM helps Operators keep their networked services running in compliance with defined SLAs and their customers happy - and profitable.