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Solution Components
 
 

Managed Service Providers

Managed Service Providers compete fiercely for market share. They face competitive business conditions and must win and retain customers, and grow revenue and profits, while maintaining operating margins.
The competitive edge goes to Managed Service Providers that are able to bring premium, value-added, top quality services to market as quickly as possible. And in this environment, monitoring capabilities can play a crucial role in the type and quality of services delivered.

ServicePilot Technologies offers ServicePilot ISM, its industry-leading availability and performance monitoring solution that deploys quickly in your environment and your customers’ environment.
With ServicePilot ISM you can guarantee quality of service delivered to your customers.

A complete and consistent solution to answer all your customers’ needs

ServicePilot ISM is a comprehensive platform that includes everything that you need to get the best performance and quality from your customer IT infrastructures.

By using a single solution, you can build a more efficient, consistent and profitable service delivery operation. ServicePilot ISM with its Web-based console enables infrastructure availability and performance monitoring from your hosted facility across your customers’ geographically dispersed sites.

With ServicePilot Technologies you can adopt one tool for all your monitoring needs for networks, servers, databases, applications, and VoIP services. In addition, ServicePilot Technologies’ solution can easily be used to monitor any devices in your customers’ broader infrastructures, such as computer room temperature sensors, backup power systems or virtually anything with an IP address.
Our agentless architecture enables you to deliver these capabilities to your customers without complex provisioning tasks or deployment of equipment at the customers’ premises.

Depending upon your customers’ needs, you can either share the same ServicePilot ISM solution among several clients in order to decrease operating costs or offer a dedicated platform.
You can, therefore, deliver more services to more customers with lower overhead, and manage those services in a more cost-effective way.

A solution to go with your business evolution

With ServicePilot ISM, you can efficiently and reliably address large, multi-technology, multi-vendor infrastructures and achieve the monitoring scalability to go with:

  • The expansion of the customer base and the size of companies served with existing staff, with a solution that is efficient to set up and maintain, and features customizable reporting
  • The number of devices to be monitored and the volume of events processed, with an efficient, high-performance event processing engine and scalable and flexible licensing with a modular structure (up to tens of thousands of polled objects without any licensing disruption)
  • The number of geographic locations with secure, reliable, and efficient client access for multi-user management

A solution to deliver value-added services and ensure distinction from competitors

With ServicePilot ISM you can deliver sophisticated interfaces and reporting services that will set you apart from the rest of the market and demonstrate the levels of service delivered:

  • Sophisticated, intuitive reports and dashboards that can be fully customized to your clients’ preferences and priorities
  • Quickly customized dashboard views enabling staff to proactively control operations and clients observe your active control over their business applications and IT infrastructures
  • Customer maps with device allocations in geographical views enabling degradation localization
  • Fully customizable and secured portals in order to address all your customers’ demands
  • Rich SLA reporting capabilities for trend analysis, SLA breach forecasts, and intuitive identificaton of SLA-endangering issues helping you to comply with SLAs and minimize the financial risk of SLA breaches.

A solution to improve margins and ensure immediate value and impact

Unlike legacy vendors, ServicePilot ISM delivers all necessary monitoring capabilities without imposing margin-lowering administration, operation, and infrastructure overhead.
Plus, by using ServicePilot ISM, you can avoid the need for myriad point solutions that are difficult to make cooperating.
All service level management functions are inherent ServicePilot ISM features. The result is easy installation, deployment, configuration, operation and maintenance. There is no need for cumbersome integration and deployment efforts.
ServicePilot ISM provides the means to put sophisticated monitoring capabilities to work faster, easier, and cheaper than any legacy product or numerous point solutions that exist in today’s market. By replacing your legacy product or your point solutions with ServicePilot ISM, you will ensure savings and significantly accelerate the addition of new services and clients.