ServicePilot ISM is more than just a monitoring tool - it is a strategic platform for offering new sources of revenue. ISM's unique architecture provides a scalable, flexible and secure solution that can serve as a central console for managing the delivery of a wide range of services to multiple clients. ServicePilot can help your organization lower the cost of managing IT services deployed in real or virtual environments and uniquely provide a single view of IT infrastructure spanning traditional, cloud and hybrid environments.
You need an integrated platform to control the customer service delivery cycle. Service providers throughout the world use ServicePilot products. They benefit every day from the following advantages:
Simplified Service Delivery
One tool to monitor and manage the performance and availability of real and virtual servers and network devices, as well as applications and databases, from multiple vendors. This complete visibility across technology silos dramatically reduces the complexity and cost of monitoring disparate environments.
- Support for physical, cloud and virtualized data center environments
- A multi-vendor solution that supports the complete VoIP and UC ecosystem
- Ability to visualize risks to customer services and understand who is impacted
- Proactively manage and reduce operational costs with capacity management
Fast Time to Value
- Rapid deployment with out-of-the box support for a wide range of technologies
- Analysis of problems in their business context with efficient root cause analysis
- Simple provisioning and the ability to adapt and control change impact
Reporting and Automation
ServicePilot ISM includes secure multi-tenant features designed for service providers. It features standard and customized self reporting. For example, SLA reports are available by client, by location, by service or other criteria. You can demonstrate to your clients that you are achieving their service level objectives (SLOs) and provide them with trend information.
ISM also provides a superior solution for operations and processes established by service providers by automating various routine tasks. This includes new client addition, change management, alarm notification, and automated generation and distribution of reports.
Financial Advantage: Purchase and Rental Options
ISM has been designed and priced to reduce acquisition and operating costs, and it enables service providers to improve their productivity and increase their profitability. ServicePilot does not require service providers to pay large upfront costs. We are able to adapt license pricing. We also offer rental pricing, making it an ideal fit for each managed service provider's business growth strategy. ISM provides the following financial advantages for service providers:
- Extensive scalability to cost-effectively support incremental growth
- Licenses without any surprises
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ISM features standard and custom reports
to demonstrate performance against SLAs
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