Service providers need tools to support uninterrupted service delivery and flexible reporting, but the proliferation of tools complicates your ability to efficiently deliver services. You must provide customers with end-to-end service views , SLA reporting and capacity planning of infrastructure, application and communication services. You need tools that are scalable and easy to deploy, so you can implement new clients and services efficiently. At the same time, you want to reduce capital expenditure (CAPEX) and operating expenditure (OPEX) to be competitive.
Over time, customer applications and architectures have become more and more complex and virtualized ; therefore, they are more difficult to manage. To address this complexity service providers need to move from a patchwork of tools to a unified solution that can scale to grow with their business. You need a comprehensive monitoring solution that brings clarity to the complexity, cost-effective to upgrade and is easy to use and implement.
ServicePilot ISM Enterprise address these requirements. It also provides greater visibility to facilitate correlation and quicker resolution of complex problems. This ability to solve complex problems empowers your organization to provide real added value. It justifies the cost of the services you offer your clients, and it increases customer loyalty.
ISM is a complete and complimentary solutions for network, server and application monitoring that features highly intuitive reporting and are easy to deploy. It covers a broad range of technologies out of the box. This unified monitoring platform offers the following benefits for service providers:
- Streamline: A single tool to monitor complex VoIP, applications and unified communication infrastructure, so you can resolve problems quickly and provide customer effective reporting.
Operators can avoid the difficulty of switching back and forth between various tool interfaces.
- Simplify: A single interface provides a clearer understanding of problems and allows for the management of all clients and all technologies.
- Faster Implementation: When new customer devices are provisioned a single tool with a common interface facilitates mass provisioning and change management
with immediately-effective SLAs. This results in great productivity gains and shorter, more competitive integration time.
- Reduces OpEx: The use of multiple tools increase s the costs of training costs, supporting and implementing new versions and updates.
- Reduces CapEx: ServicePilot ISM scales easily and seamlessly. You buy or rent what you need to get started and add support for more as your business grows.
- Free Isn't Free: When implementing several freeware products, the situation can be even more difficult and costly.
In fact, the MSP staff could spend more time on software development than carry out its primary mission, namely, the integration of new clients and the management of their infrastructure.
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ISM is an integrated service management solution
featuring customizable dashboards and reporting
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