Addressing the Full Range of Issues Associated with VoIP QoS
ServicePilot provides a totally integrated multi-vendor management solution that addresses the complex issues associated with VoIP and UC. ServicePilot ISM Enterprise and 360 provide a combined solution that enables you to:
- Monitor and report on actual, live calls
- Proactively address VoIP performance, QoS and availability issues
- Easily troubleshoot the source of poor call quality with real-time, web-based dashboards for a quick resolution
- Manage the convergence and contention of voice and data on the same network
- Centralized Applicative Resources
- Servers, CCM, OXE, ...
- Application Processes
- Alarms, Reporting, Capacity Planning, SLA creation
- Physical or Logical Resources
- Gateways (T0,T2), Locations, DSP
- Alarms, Reporting, Capacity Planning, SLA creation
- End-user Perception
- Calls & QoS Statistics (tickets)
- Alarms, Reporting, Capacity Planning, SLA creation
- Call Quality and IP/RTP Metrics
- Listening and Conversational Quality
- MOS scores - MOS-LQ, MOS-CQ
- R-factors - R-LQ, R-CQ
- Separate R-factors for burst and gap conditions - R-Burst, R-Gap
- Packet loss rate, packet discard rate, burst length/density, gap length/density
- Operator WAN
- Link load, CBQoS, IPSLA
- Alarms, Reporting, Capacity Planning, SLA verification
- LAN
- Availability alarms
- Reporting on the link charges
- Phone localization
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