IP telephony is becoming commonplace and is increasingly being deployed in large enterprises where objectives are to reduce phone bills,
improve productivity and ensure a coupling between telephony and data applications. However, migrating to IP telephony adds complexity
to infrastructures that must support voice traffic and signaling as well as enterprise critical applications.
Enterprises and service providers, therefore, must deliver high quality voice service with near 100% availability while simultaneously
reducing costs, improving IT staff efficiency and increasing customer satisfaction.
ServicePilot ISM is a comprehensive, highly integrated product for availability and performance management of a convergent
infrastructure including networks, servers, and gateways through a unique platform.
Located at the heart of the enterprise infrastructure, ServicePilot ISM collects key indicators and provides all necessary features for incident,
availability, performance, capacity, and service level management.
ServicePilot ISM monitors VoIP services and underlying infrastructure components for the following
vendors:
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Aastra
:ServicePilot ISM can monitor Astraa 5000 IPBX, SIP phones, Voice
gateways, routers and switches, servers (Astraa 5000.), and more.
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Alcatel-Lucent
: ServicePilot ISM can monitor OmniPCX Enterprise
IPBX, H323 Gateways, IP phones, Voice gateways, routers and switches, servers
(OmniPCX Enterprise, OmniVista 4760, etc.), and more.
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Cisco
: ServicePilot ISM can monitor Cisco
CallManager, Cisco Gateways and Gatekeepers, IP phones, routers and
switches, servers (CCM, IPCC Express, Unity, etc.), and more.
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