Voip Monitoring

microsoft lync 2013 edge VoIP monitoring

What is Microsoft Lync 2013 Edge Role ?

Typical Microsoft Lync 2013 VoIP environments often include a Microsoft Lync 2013 Edge Role.

It is necessary if you need external users who are not logged into your organizations internal network to be able to interact with internal users. This role would be vital if you want the services provided by Microsoft Lync 2013 Server to be used by people who are outside your internal network.

This role is vital for communicating with:

  • Remote Users
  • Federated Users
  • Mobile Users
  • Anonymous users

Users will be able to enjoy the services that are hosted by your Microsoft Lync 2013 Server deployment such as IM, presence, audio/video conferencing or web conferencing.

Microsoft Lync 2013 Edge Role monitoring

The ServicePilot Microsoft Lync 2013 Edge Role package collects Edge Role server or pool statistics.

This package automatically configures the ServicePilot Agent to collect statistics from Microsoft Lync 2013 Edge Role using WMI. The statistics gathered in this way include counters such as:

  • Active Relay Sessions
  • Authenticated
  • DataProxy Server Connections...

How to install a microsoft-lync-2013-edge resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new microsoft-lync-2013-edge resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the microsoft-lync-2013-edge package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology MICROSOFT LYNC 2013 EDGE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.

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SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring