voip Integration
cisco-tms (en)


ServicePilot voip-cisco-tms


# Cisco TMS

Overview

The ServicePilot Cisco TelePresence Management Suite package collects information for Cisco TMSs.

Description

The Cisco TelePresence Management Suite package configures the ServicePilot Agent to obtain Cisco TMS inventory and performance details using Cisco SOAP connections. Details collected depend on the device type:

  • Rooms
  • Endpoints

Requirements

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

    • ICMP/Echo Request (Ping): Between ServicePilot Manager and Cisco TMSs
    • TCP/80 (Default) (SOAP): Between ServicePilot Agent and Cisco TMSs
    • ServicePilot Manager Web server access (by default TCP/80 when using HTTP or TCP/443 when using HTTPS although this port is configurable): Between ServicePilot Agent and ServicePilot Manager
  • Third Party Configuration

    • The Cisco TMS needs a user with valid password to access the SOAP interface
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5
    • ServicePilot Agent minimum version: 8.5 installed and configured

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager. Resources can be added to ServicePilot configuration in a number of ways:

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-cisco-tms package into the View editor and let go.
  5. The Package properties dialog box will open to allow resource configuration.
  6. Click OK to close the Package properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Add resource by changing servicepilot.conf configuration file

Resources can be added to ServicePilot configuration by directly editing the servicepilot.conf or other included YAML configuration files. The ServicePilot web interface can be used to make these changes and apply them to the running configuration.

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration.
  3. Navigate to Configuration > Edit configuration.
  4. Expand the configuration to find the provisioning: and then packages: section of the view in which the new resource will be placed.
  5. Add the example package configuration line below.
  6. Click on the green - package: word to open then Package properties dialog box to allow resource configuration.
  7. Click OK to close the Package properties dialog box. Note that the dialog box will not close if required parameters are not set.
  8. Click Save to apply the new resource to ServicePilot configuration.

Example:

- package: "voip-cisco-tms;;;;;;;;voip-cisco-tms;;127.0.0.1;HTTP;user;password;60;Y"

Key field notes

In the Monitoring Policies tab, specify the policy or policies to apply to the package

  1. Basic Parameters tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN for the Cisco TMS, as resolvable by the machine on which ServicePilot Agent is running
    2. Connection Type: Specify if the SOAP connection happens over HTTP or HTTPS
    3. User name: Specify Cisco TMS SOAP username
    4. Password: Specify Cisco TMS SOAP password
    5. Domain: Specify Cisco TMS SOAP domain
    6. Polling Interval (sec): Specify the polling frequency. Minimum of 60 seconds.
  2. Monitoring Options tab:

    1. ICMP Ping: Tick to enable ICMP Ping to the Cisco TMS

Notes