GENESYS-CONFIGURATION-SERVER Voip technology integration


ServicePilot voip-genesys-configuration-server




What is Genesys Configuration Server?

Genesys is a company and solution designed for customer experience and call center technology. It provides advanced enterprise routing, queue, call and agent VoIP features.

The Genesys Framework consists of five layers. In sophisticated configurations using Management Layer functionality, each layer depends on the layers below it to work properly.

The lower layer, Configuration Layer, processes and stores all the data required for running Genesys solutions in a particular environment. It notifies any configuration changes and controls user access to a solution's functions and data.

Genesys Configuration Server package description

This package is designed to monitor the availability and performance of all or part of a Genesys Configuration Server in terms of resource status (Host, Application Servers and Solutions) and application statistics (MCP, CCP and PSTN-C).

This package automatically configures the ServicePilot Manager to collect statistics from the Genesys Configuration Server based on an SNMP collection.


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VoIP and UC Monitoring