Integración de la tecnología de Voip AVAYA-AES


ServicePilot voip-avaya-aes


# Avaya AES

Overview

The ServicePilot Avaya AES package collects information for Avaya Application Enablement Services servers.

Description

The Avaya AES package uses SNMP to query Avaya Application Enablement Services servers. The statistics gathered in this way include:

  • System information
  • CPU, Memory and Disk utilization
  • Definity LAN Gateway service status
  • Transport Layer service status
  • AEP Link status and messaging usage
  • Device Media Call Control service status, license, session, device and memory usage
  • TSAPI service status license, link, clients, memory and stream usage
  • Network interface statistics

Requirements

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

    • UDP/161 (SNMP): Between ServicePilot Manager and Avaya Application Enablement Services servers
    • ICMP/Echo Request (Ping): Between ServicePilot Manager and Avaya Application Enablement Services servers
    • UDP/162 (SNMP Trap): (Optional) Between Avaya Application Enablement Services servers and ServicePilot Agent
  • Third Party Configuration

    • SNMP configured on the Avaya AES (Security: SNMP v2c read-only access from the ServicePilot Manager IP address)
    • See Avaya Application Notes for details
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-avaya-aes package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

In the Monitoring Policies tab, specify the policy or policies to apply to the resource

  1. Basic Parameters tab:

    1. IP Address: Specify the IP address, host name or FQDN for the Avaya AES server, as resolvable by the machine on which ServicePilot Manager is running
  2. Monitoring Options 1 tab, tick the different checkboxes to enable the monitoring options. The options available are:

    1. Telephony Services API monitoring.
    2. DMCC Monitoring monitoring.
    3. Transport Layer Protocol monitoring.
    4. Definity Lan Gateway monitoring.
  3. Monitoring Options 2 tab, tick the different checkboxes to enable the monitoring options. The options available are:

    1. DMCC License monitoring.
    2. TSAPI License monitoring.
    3. AEP Links monitoring.
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