voip Integration
microsoft-lync-2013-front-end (en)


ServicePilot voip-microsoft-lync-2013-front-end


# Microsoft Lync 2013

Overview

The ServicePilot Microsoft Lync 2013 package monitors Microsoft Lync 2013 servers.

Description

The Microsoft Lync 2013 package configures the ServicePilot Agent to obtain Microsoft Lync 2013 performance details using WMI. Details collected depend on the services running on the server:

  • System information
  • CPU, Memory, Process and Disk utilization
  • Front-End Server statistics
  • Front-End Conferencing Health Counters
  • Front-End MCUs Health Counters
  • Front-End Application Sharing Multipoint Conferencing Unit Counters
  • Front-End Audio-Video Multipoint Conferencing Unit Counters
  • Front-End Data Multipoint Conferencing Unit Counters
  • Front-End Instant Messaging Multipoint Conferencing Unit Counters
  • LyncLocal, RTC, RTCLocal SQL database statistics
  • Front-End Web Components Health Counters
  • Mobility Health Counters
  • Mediation Activity Counters
  • Mediation Health Counters
  • Edge Server Counters
  • Back End SQL server instances

Requirements

  • It is preferable to install the ServicePilot Agent directly on the target server than using remote WMI collection.

    • ServicePilot Agent installed on target machine: The ServicePilot Agent needs to run under an account with local administrative privileges. The ServicePilot Agent uses the local system account by default which has these privileges.
    • ServicePilot Agent installed remote to the target machine: An account with WMI Remote Access privileges on the machine to be monitored is required. See Authorize WMI users and set permissions.
  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, the port below must be opened:

    • ServicePilot Agent installed on target machine:
      • ServicePilot Manager Web server access (by default TCP/80 when using HTTP or TCP/443 when using HTTPS although this port is configurable): Between ServicePilot Agent and ServicePilot Manager
    • ServicePilot Agent installed remote to the target machine:
      • TCP/135, TCP/445, and additional dynamically-assigned ports (1024-1034): Between ServicePilot Agent and Microsoft AD server
      • Authentication access for a domain account from server on which ServicePilot Agent is running to the domain controllers
      • ServicePilot Manager Web server access (by default TCP/80 when using HTTP or TCP/443 when using HTTPS although this port is configurable): Between ServicePilot Agent and ServicePilot Manager
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5
    • ServicePilot Agent minimum version: 8.5 installed and configured

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-microsoft-lync-2013-front-end package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

  1. In the Monitoring Policies tab, specify the policy or policies to apply to the resource

  2. Basic Parameters tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN for the Lync 2013 Server, as resolvable by the machine on which ServicePilot Agent is running
  3. Monitoring Options tab. Select the different monitoring options to enable:

    1. Mediation Role enabled
    2. Application Feature enabled
    3. Conference Feature enabled
    4. MCU Feature enabled
    5. Web Components enabled
    6. Mobility Feature enabled

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