voip Integration
cisco-mcu (en)


ServicePilot voip-cisco-mcu


# Cisco MCU

Overview

The ServicePilot Cisco TelePresence MCU package collects information for Cisco MCUs.

Description

The Cisco TelePresence MCU package configures the ServicePilot Agent to obtain Cisco MCU inventory and performance details using Cisco XML-RPC connections. Details collected depend on the device type:

  • Hardware Health
  • Load
  • Usage

Requirements

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

    • ICMP/Echo Request (Ping): Between ServicePilot Manager and Cisco MCUs
    • TCP/80 (Default) (XML-RPC): Between ServicePilot Agent and Cisco MCUs
    • ServicePilot Manager Web server access (by default TCP/80 when using HTTP or TCP/443 when using HTTPS although this port is configurable): Between ServicePilot Agent and ServicePilot Manager
  • Third Party Configuration

    • The Cisco MCU needs a user with valid password to access the XML-RPC interface
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5
    • ServicePilot Agent minimum version: 8.5 installed and configured

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-cisco-mcu package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

In the Monitoring Policies tab, specify the policy or policies to apply to the resource

  1. Basic Parameters tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN for the Cisco MCU, as resolvable by the machine on which ServicePilot Agent is running
    2. Connection Type: Specify if the XML-RPC connection happens over HTTP or HTTPS
    3. User name: Specify Cisco MCU XML-RPC username
    4. Password: Specify Cisco MCU XML-RPC password
    5. Polling Interval (sec): Specify the polling frequency. Minimum of 60 seconds.
  2. Monitoring Options tab:

    1. ICMP Ping: Tick to enable ICMP Ping to the Cisco MCU

Notes


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