cisco voice peers VoIP monitoring

What are Cisco Voice Peers?

Cisco Voice Peers are used in Cisco voice gateways to route calls to the appropriate destination. They can be configured to match specific dial patterns, and can be associated with specific voice ports or IP addresses.

Dial peers identify call source as well as destination endpoints and define the characteristics that are applied to each call leg in a call connection.

Key features of Cisco Voice Peers include:

• Flexible Call Routing: Dial peers can be configured to match specific dial patterns, allowing businesses to route calls based on the dialed number, the source of the call, and other factors.
• Integration with Voice Ports and IP Addresses: Dial peers can be associated with specific voice ports or IP addresses, allowing businesses to route calls to the appropriate destination.
• Monitoring Capabilities: Businesses can monitor the status and performance of their dial peers, helping to ensure the quality and reliability of their voice services.

How to monitor Cisco Voice Peers?

ServicePilot makes it very easy to monitor Cisco Voice Peers. Simply configure the SNMP interface of the Cisco Voice Gateway. Then use the ServicePilot web interface to add a resource from the ServicePilot voip-cisco-voice-peers package.

The statistics gathered in this way include:

• Successful Calls
• Failed Calls
• Accepted Calls
• Refused Calls
• Incoming Calls
• Outgoing Calls

How to install a cisco-voice-peers resource?

1. Use your ServicePilot OnPremise installation or a SaaS account.
2. Add a new cisco-voice-peers resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the cisco-voice-peers package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology CISCO VOICE PEERS with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

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