voip Integration
microsoft-lync-2010 (en)


ServicePilot voip-microsoft-lync-2010


# Microsoft Lync Monitoring

Overview

The ServicePilot Microsoft Lync Monitoring package monitors Microsoft Lync 2010 servers.

Description

The Microsoft Lync Monitoring package configures the ServicePilot Agent to obtain Microsoft Lync 2010 performance details using WMI. Details collected depend on the services running on the server:

  • System information
  • CPU, Memory, Process and Disk utilization and performance
  • Network interface statistics
  • Process performance and service status
  • Application Service Role statistics
  • Archiving Service Role statistics
  • A/V Conferencing Role statistics
  • Edge Role statistics
  • Mediation Role statistics
  • Monitoring Role statistics
  • Users Service Role statistics
  • Web Service Pole statistics

Requirements

  • The ServicePilot Agent must be installed directly on the target server. It needs to run under an account with local administrative privileges. The ServicePilot Agent uses the local system account by default which has these privileges.

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, the port below must be opened:

    • ServicePilot Agent installed on target machine:
      • ServicePilot Manager Web server access (by default TCP/80 when using HTTP or TCP/443 when using HTTPS although this port is configurable): Between ServicePilot Agent and ServicePilot Manager
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5
    • ServicePilot Agent minimum version: 8.5 installed and configured

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-microsoft-lync-2010 package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

  1. In the Monitoring Policies tab, specify the policy or policies to apply to the resource

  2. Basic Parameters tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN for the Microsoft Lync Server, as resolvable by the machine on which ServicePilot Agent is running
  3. Lync Roles tab. Here you can select the different roles of the Microsft Lync Server to monitor. The roles available for monitoring are:

    1. Application Service
    2. Archiving Service
    3. A/V Conferencing
    4. Edge
    5. Mediation
    6. Monitoring
    7. Users Service
    8. Web Service
  4. Resources tab. Here you can select which resources you want to monitor:

    1. Ping
    2. Disk details
    3. Interface details

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