voip Integration
genesys-configuration-server (en)


ServicePilot voip-genesys-configuration-server


# Genesys Configuration Server

Overview

This package is designed to monitor the availability and performance of all or part of a Genesys Configuration Server in terms of resource status (Host, Application Servers and Solutions) and application statistics (MCP, CCP and PSTN-C).

Description

This package automatically configures the ServicePilot Manager to collect statistics from the Genesys Configuration Server based on an SNMP collection.

Requirements

  • A Genesys Solution Control Server (SCS) Application MLSNMP Feature license is required per configuration environment to enable SNMP.

  • SNMP service must be configured and started on the targeted Genesys Configuration Server (Security: read-only SNMP community and allowed host must be set).

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

    • UDP/161 (SNMP): Between ServicePilot Manager and Genesys Configuration Server
    • ICMP/Echo Request (Ping): Between ServicePilot Manager and Genesys Configuration Server
    • UDP/162 (SNMP Trap): (Optional) Between Genesys Configuration Server and ServicePilot Agent
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-genesys-configuration-server package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

License

Object TypesLicense Object ConsumedConditions
Host1If Host Status option is enable
Speech Servers1 per Speech ServerIf Speech Servers option is enable
MCP Stats1If MCP statistics option is enable
CCP Stats1If CCP statistics option is enable
PSTN-C Media Statistics1If PSTN-C Media Stat option is enable
Application Servers1 per Application ServerIf Application Servers option is enable
Solutions1 per SolutionIf Solutions option is enable

Key field notes

In the Monitoring Policies tab, specify the policy or policies to apply to the resource. At least, a SNMP Policy must be set.

  1. Basic Parameters tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN of the Genesys Configuration Server, as resolvable by the machine on which ServicePilot is running.
  2. Monitoring Options tab:

    1. Host Status: Enable to get details from the Genesys Configuration Server Host status.
    2. MCP statistics: Enable to get statistics from the Media Control Platform (MCP) Application.
    3. Speech Servers: Enable to get statistics from the Speech Servers that will be automatically discovered.
    4. CCP statistics: Enable to get statistics from the Call Control Platform (CCP) Application.
    5. PSTN-C Media Statistics: Enable to get statistics from the PSTN Call Media (PSTN-C) Application.
  3. App Servers tab:

    1. Application Servers: Enable to get details from the Application Servers status.
    2. {Optional} Included Application Server Types separated with '|': Specify Type(s) of Application Servers to be monitored
    3. {Optional} Excluded Application Server Types separated with '|': Specify Type(s) of Application Servers NOT to be monitored
    4. {Optional} Included Application Server Names separated with '|': Specify Name(s) of Application Servers to be monitored
    5. {Optional} Excluded Application Server Names separated with '|': Specify Name(s) of Application Servers NOT to be monitored
  4. Solutions tab:

    1. Genesys Solutions: Enable to get details from the Genesys Solutions status.
    2. {Optional} Included Solution Types separated with '|': Specify Type(s) of Solutions to be monitored
    3. {Optional} Excluded Solution Types separated with '|': Specify Type(s) of Solutions NOT to be monitored
    4. {Optional} Included Solution Names separated with '|': Specify Name(s) of Solutions to be monitored
    5. {Optional} Excluded Solution Names separated with '|': Specify Name(s) of Solutions NOT to be monitored

Note: Each element of the Included/Excluded lists is a regular expression as defined by Like Operator (Visual Basic)

Notes

MIBs Used:

  • GVP-MIB.my

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