The monitoring platform to
decrease service interruptions
Some of the best features
When 95% of your equipment conforms to the market standards, a monitoring solution must be ready to use within minutes.
Provisioning is the basis of monitoring. It must be easy and efficiant to quickly represent the reality: using manual provisioning, completely automated approach or a mixture of both.
A monitoring solution must quickly integrate additional technologies and offer as standard a large choice of templates for network, server and application domains.
Big Data Analytics
The huge volume of data generated by your infrastructure and indexed by ServicePilot in noSQL databases gives flexibility, performance, replication and security.
Faced with the growing mobility of your colleagues access to the monitoring solution must be available on their computer, tablet or smartphone, from inside or outside of the company.
Service providers or enterprises, your customers or colleagues need a personalized and secured access to their information.
In an international context, the monitoring solution must support several languages, time zones and adapt to regional presentation preferences.
Information must be accessible through interfaces adapted to the users needs: maps, alerts, dashboards or PDF reports.
Flexible and securised architecture
A company or Service provider do not necessarily have the same service commitments. The architecture of the monitoring solution must adapt to their constraints.
Indicators per minute
Smoothing data over time may mask pertinent information. This is why we chose to keep per minute data to help your diagnoses.
Your company already possesses solutions like CRM, incident ticket management, incident escalation, ... Integration of supervision with your third-party tools is essential.
Agents automatic update
Agent maintenance can become a large management overhead for IT teams. ServicePilot automatically updates and configures agents to facilitate operation.