"Save money,
and still do more"
- SaaS: one subscription per tenant, a single tenant can handle up to 5,000 servers, depending on options
- On Premise: one subscription per node - unlimited number of nodes for high availability and large-scale deployments
- Hybrid: one SaaS subscription for generative AI + one or more On Premise subscriptions
- Azure
- VoIP Avaya, Cisco, Oracle SBC, Genesys
- SNMP v1 v2c v3
- MQTT
- Endpoint
- Servers Routers Switches
- Storage Databases
- Kubernetes Containers
- AWS GCP
- Large networks
- All object functions
- Unlimited Objects per host
- Logs
- All Host Infra Monitoring functions
- APM - NPM
- L3/L4/L7 attack detection
- Attack blocking
- Traces, metrics and application logs
- Dotnet, Java, Node, PHP, Go, C++, Ruby, Python
- Profiler Dotnet
- Network Traffic - PCAP Export - Netflow, Jflow, sFlow
- Real time traces
- Statistics for each conversation
- zOS log export
- No MIPS limit
- Thousands of packets/sec support
- zOS v3 Support
(*) Users of NBA for z/OS “Trace Edition” (ex TDSLink) can subscribe to a user license with an unlimited number of installations and access to support. Please contact us at [email protected] or contact one of our sales partners worldwide: SHI International





Frequently Asked Questions
- OBJECT: an Object is a ServicePilot collection element (SNMP, ICMP, Custom, logs, Syslog, SNMP Traps, ...). It forms a group of indicators belonging to a device, a computer resource or a service (for example, an object can be a network interface, a disk, etc.). It can also be used to create, receive, send custom metrics or for remote polling.
- HOST INFRA: a Host Infra is a physical or virtual OS instance or a network device that you monitor with ServicePilot. With a Host Infra license you have local monitoring and unlimited objects (on-host polling).
- HOST FULL-STACK: a Host Full-Stack is a Host Infra with the addition of AppTrace and NetTrace technologies (Trace, dependencies, application flows, NetFlow, sFlow, jFlow,...).
- PHONES (only available in the On Premise plan): this corresponds to the number of phones for which CDRs and call quality are collected.
You can give your customers access by creating in ServicePilot « Reader » type users. Once the view is created, resources can be added and you just need to limit each customer access to its own view.
If you need data retention, we can propose you a 15-day trial.
- Free SaaS: tickets can be opened via email.
- SaaS Base: tickets can be opened via email or phone.
- On Premise: tickets can be opened via email, phone or customer portal available on our website.
Support is available via phone and chat 5/7, business days, at least from 9am-12pm and 2pm-8pm (CET+1).
Free installation in
a few clicks
SaaS Plateform
- No on-premise software setup, servicing and configuration complexity
- Instant setup, complete and pre-configured to ensure robust monitoring
OnPremise Plateform
- Contracts and commitments over time ( > 1 year)
- Performance, Data Storage and Infrastructure Management
- 2 additional solutions: VoIP and Mainframe monitoring