our prices

"Save money,
and still do more"

"The power of ServicePilot software, its exceptional architecture and its operational efficiency save a lot of time and energy in production."
"ServicePilot costs 2 to 3 times less than observability market leaders as we spend more in R&D than Sales and Marketing. Nevertheless, the solution's operational efficiency and TCO have won the confidence of major customers: Fortune 500, governments and military."
Base offer
Base subscription
Allows you to use a SaaS ServicePilot account, an On Premise instance or an On Premise cluster
  • SaaS: one subscription per tenant, a single tenant can handle up to 5,000 servers, depending on options
  • On Premise: one subscription per node - unlimited number of nodes for high availability and large-scale deployments
  • Hybrid: one SaaS subscription for generative AI + one or more On Premise subscriptions
$435
per node per month
Option
Object Monitoring
Monitor thousands of Cloud, network, SNMP, desktop or IOT resources
$0.5
per object per month
  • Azure
  • VoIP Avaya, Cisco, Oracle SBC, Genesys
  • SNMP v1 v2c v3
  • MQTT
  • Endpoint
  • Servers Routers Switches
  • Storage Databases
  • Kubernetes Containers
  • AWS GCP
  • Large networks
Option
Host Infra Monitoring
Metrics + logs for server & container
$15
per host per month
  • All object functions
  • Unlimited Objects per host
  • Logs
Option
Full-Stack + Security
Full-Stack Observability + NDR L3/L4/L7
$30
per host per month
  • All Host Infra Monitoring functions
  • APM - NPM
  • L3/L4/L7 attack detection
  • Attack blocking
  • Traces, metrics and application logs
  • Dotnet, Java, Node, PHP, Go, C++, Ruby, Python
  • Profiler Dotnet
  • Network Traffic - PCAP Export - Netflow, Jflow, sFlow
Option
NBA for zOS (*)
Real time PCAP traces, Network flow and Log collection
$300
per Lpar per month
  • Real time traces
  • Statistics for each conversation
  • zOS log export
  • No MIPS limit
  • Thousands of packets/sec support
  • zOS v3 Support

(*) Users of NBA for z/OS “Trace Edition” (ex TDSLink) can subscribe to a user license with an unlimited number of installations and access to support. Please contact us at [email protected] or contact one of our sales partners worldwide: SHI International

they're already convinced
FAQ

Frequently Asked Questions

  • OBJECT: an Object is a ServicePilot collection element (SNMP, ICMP, Custom, logs, Syslog, SNMP Traps, ...). It forms a group of indicators belonging to a device, a computer resource or a service (for example, an object can be a network interface, a disk, etc.). It can also be used to create, receive, send custom metrics or for remote polling.
  • HOST INFRA: a Host Infra is a physical or virtual OS instance or a network device that you monitor with ServicePilot. With a Host Infra license you have local monitoring and unlimited objects (on-host polling).
  • HOST FULL-STACK: a Host Full-Stack is a Host Infra with the addition of AppTrace and NetTrace technologies (Trace, dependencies, application flows, NetFlow, sFlow, jFlow,...).
  • PHONES (only available in the On Premise plan): this corresponds to the number of phones for which CDRs and call quality are collected.
ServicePilot's data retention varies depending on the plan. SaaS Base allows you to retain 13 months worth of historical data, while the On Premise plan features a custom data retention.
Yes, you can monitor your IT and your customers'.
You can give your customers access by creating in ServicePilot « Reader » type users. Once the view is created, resources can be added and you just need to limit each customer access to its own view.
Yes, you only need to create an account to have free access to ServicePilot's real-time monitoring features. No credit card or bank details are required.
If you need data retention, we can propose you a 15-day trial.
Cancelling your account will take effect immediately. Once your account is cancelled, you will no longer be able to log in, you will not receive any new invoices and for security reasons all your data will be destroyed.
Access to the support depends on the type of subscription.
- Free SaaS: tickets can be opened via email.
- SaaS Base: tickets can be opened via email or phone.
- On Premise: tickets can be opened via email, phone or customer portal available on our website.
Support is available via phone and chat 5/7, business days, at least from 9am-12pm and 2pm-8pm (CET+1).
Our pricing method is based on a degressive rate according to the volume.
Learn more

Free installation in
a few clicks

SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring