our prices

"Save money,
and still do more"

our offers
  • Available exclusively via Azure Marketplace
    and its network of CSP partners in over 60 countries. Learn more
  • Same pricing for SaaS or OnPremise rental
Free offer
Free Offer
Monitoring hundreds of servers & applications in real-time from the cloud
$0
  • Linux
  • Windows
  • Web check
  • TCP Check
Pro offer
Object Monitoring
Monitor thousands of Cloud, network, SNMP, desktop or IOT resources
$0.5
per month per object
  • Azure
  • VoIP Avaya, Cisco, Oracle SBC, Genesys
  • SNMP v1 v2c v3
  • MQTT
  • Endpoint
  • Servers Routers Switches
  • Storage Databases
  • Kubernetes Containers
  • AWS GCP
  • Large networks
Pro offer
Host Infra Monitoring
Monitor data center, networks, cloud platforms and containers
$15
per month per host
  • All object functions
  • Unlimited Objects per host
  • Logs
Pro offer
Host Full-Stack Monitoring
Observability, APM + NPM + Infrastructure
$30
per month per host
  • All Host Infra Monitoring functions
  • APM - NPM
  • Traces, metrics and application logs
  • Dotnet, Java, Node, PHP, Go, C++, Ruby, Python
  • Profiler Dotnet
  • Network Traffic - PCAP Export - Netflow, Jflow, sFlow
  • IBM zOS (*)
  • SaaS Pro - Requires the ServicePilotAI Subscription(ServicePilotAI and 13-month retention period) - add $435 per month
  • On Premise rental - Unlimited retention - add $435 per month
  • Same Pricing for SaaS or On Premise rental
  • 1 host license = 5 container licenses
  • (*) TDSLink - NBA for zOS Commercial version must be installed on each LPAR
  • Other options: zOS agent for Network flows, VoIP, On Premise permanent license, ...
they're already convinced
FAQ

Frequently Asked Questions

  • OBJECT: an Object is a ServicePilot collection element (SNMP, ICMP, Custom, logs, Syslog, SNMP Traps, ...). It forms a group of indicators belonging to a device, a computer resource or a service (for example, an object can be a network interface, a disk, etc.). It can also be used to create, receive, send custom metrics or for remote polling.
  • HOST INFRA - CONTAINER: a Host Infra is a physical or virtual OS instance or a network device that you monitor with ServicePilot. With a Host Infra license you have local monitoring and unlimited objects (on-host polling). One Host Infra is needed for 5 containers.
  • HOST FULL-STACK - CONTAINER: a Host Full-Stack is a Host Infra with the addition of AppTrace and NetTrace technologies (Trace, dependencies, application flows, NetFlow, sFlow, jFlow,...). One Host Full-Stack is needed for 5 containers.
  • PHONES (only available in the On Premise plan): this corresponds to the number of phones for which CDRs and call quality are collected.
ServicePilot's data retention varies depending on the plan. SaaS Base allows you to retain 24 months worth of historical data, while the On Premise plan features a custom data retention.
Yes, you can monitor your IT and your customers'.
You can give your customers access by creating in ServicePilot « Reader » type users. Once the view is created, resources can be added and you just need to limit each customer access to its own view.
Yes, you only need to create an account to have free access to ServicePilot's real-time monitoring features. No credit card or bank details are required.
If you need data retention, we can propose you a 15-day trial.
The SaaS Base plan can be subscribed 2 ways:
- By monthly subscription with no commitment: invoicing is done at the beginning of each month (the first invoice is prorated from the date of registration). Your account will be automatically renewed every month, unless you cancel your subscription. If you upgrade your subscription during your billing period, the additional difference will be billed on a pro-rated basis for the remainder of your billing period. If you downgrade your SaaS Base account or switch back to the Free version, the change in your subscription will take effect at the end of the current billing period, so you will never lose the subscription you paid for. Once you switch to our Free subscription, you will not be billed in the future.
- By annual subscription: it is subject to annual invoicing and gives rise to a 5% discount. Your account will be automatically renewed every year unless you cancel your subscription. If you upgrade your subscription during your billing period, the additional difference will be billed on a pro-rata basis for the remainder of your billing period. If you downgrade your Pro account or switch back to the Free version, the change in your subscription will take effect at the end of the current billing period, so you will never lose the subscription you paid for. Once you switch to our Free subscription, you will not be billed in the future.
The On Premise offer is subscribed through a specific agreement with the acquisition of the license and its Objects / Hosts Infra - Containers / Hosts Full-Stack - Containers / Phones extensions as well as the associated maintenance. The commitment is specific to the contract.
You just need to click on the Subscription page and fill in the form.
Cancelling your account will take effect immediately. Once your account is cancelled, you will no longer be able to log in, you will not receive any new invoices and for security reasons all your data will be destroyed.
Yes, payments can also be made by wire transfer. In this case, access to the Pro SaaS will be possible as soon as the transfer is received.
Access to the support depends on the type of subscription.
- Free SaaS: tickets can be opened via email.
- SaaS Base: tickets can be opened via email or phone.
- On Premise: tickets can be opened via email, phone or customer portal available on our website.
Support is available via phone and chat 5/7, business days, at least from 9am-12pm and 2pm-8pm (CET+1).
Our pricing method is based on a degressive rate according to the volume.
Learn more

Free installation in
a few clicks

SaaS Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • No on-premise software setup, servicing and configuration complexity
  • Instant setup, complete and pre-configured to ensure robust monitoring

OnPremise Plateform

Flexible deployment according to your needs (SaaS, hybrid, on-premise) to speed up supervision implementation.
  • Contracts and commitments over time ( > 1 year)
  • Performance, Data Storage and Infrastructure Management
  • 2 additional solutions: VoIP and Mainframe monitoring