PING network technology integration

ServicePilot network-ping

# Ping


This package aims at doing a Ping to a remote device using ICMP.


This package automatically configures the ServicePilot Manager to monitor remote devices using an ICMP Echo Request or Ping


  • ICMP Echo Request allowed from the ServicePilot Manager IP address.

  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

    • ICMP/Echo Request (Ping): Between ServicePilot Manager and the device being pinged
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 9.1
    • ServicePilot Agent minimum version: 9.1 installed and configured


Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the network-ping package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

  1. In the Monitoring Policies tab, specify the policy or policies to apply to the resource and thresholds

  2. Basic Parameters tab:

    1. IP address/FQDN: IP address, host name or FQDN for the device, as resolvable by the machine on which the ServicePilot Agent is running.
    2. DiffServ: Use this DiffServ value when making ICMP requests.

Note DiffServ is only available when using a ServicePilot Linux .NET Core Agent.

network PING 0

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