Operational Office 365 management
ServicePilot provides the visibility needed to monitor an Office 365 suite: application KPIs, real-time service status, alerts, error messages, network access, end users... All the internal and external components that are essential to the performance of an Office 365 collaborative environment can be monitored with ServicePilot.
Office 365 services Monitoring
The Office 365 suite has many means of communication that must be included in the monitoring: email, call, video, conference, messaging, file sharing, intranets ... ServicePilot monitors in real time the availability and performance of the services essential to the smooth operation of the Office 365 suite.
KPIs collection from the Office 365 suite
ServicePilot allows you to collect key indicators for each of the Office 365 suite services: Exchange, Teams, SharePoint, OneDrive, Skype and more. Thus, each application has indicators to better understand and analyze the use of the application within the Office 365 suite.
The customization of interfaces has a many advantages: maps can be used to visualize the architecture and the context of components, dashboards can incorporate different types of data to better correlate and understand the source of potential problems, personalized indicators supplement Microsoft KPIs...
Call quality analysis
In the case of a Teams Direct Routing architecture with calls routed to SBCs such as Oracle's, ServicePilot can collect the quality of outbound calls as well as the routing of communications. This allows for better analysis of critical metrics of phone conversation quality, such as MOS, jitter, latency, etc.
The deployment of the Office 365 suite in the context of teleworking had made it essential to monitor these collaborative applications: we needed visibility ... and also to be able to optimize our licenses.
Analysis and visibility into Office 365 applications
Analysis and Reporting
Usage and KPI analysis, automated reporting, Machine Learning, Capacity Planning and much more.
Services Office 365
Teams, Skype, OneDrive, SharePoint, Exchange and other Office 365 web services.
Visibility and activity
Complete visibility on the Office 365 suite: activity analysis, help with license management...
Cause of problems
Real-time supervision and historical reporting to anticipate user needs.
VoIP & UC integration
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