Office 365 services Monitoring
The Office 365 suite has many means of communication that must be included in the monitoring: email, call, video, conference, messaging, file sharing, intranets ... ServicePilot monitors in real time the availability and performance of the services essential to the smooth operation of the Office 365 suite.
Collecting KPIs from the Office 365 suite
ServicePilot allows you to collect key indicators for each of the Office 365 suite services: OneDrive, Teams, Skype, Exchange, SharePoint and more. Thus, each application has indicators to better understand and analyze the use of the application within the Office 365 suite.
Operational Office 365 management
ServicePilot provides the visibility needed to monitor an Office 365 suite: application KPIs, real-time service status, alerts, error messages, network access, end users... All the internal and external components that are essential to the performance of an Office 365 collaborative environment can be monitored with ServicePilot.
Monitoring customizations
The customization of the interfaces has a lot of advantages: maps allow to obtain more details according to the architecture and the context, dashboards allow to incorporate different types of data to better correlate and understand the source of potential problems, personalized indicators allow to bring different KPIs than Microsoft's ones...
Routing and Teams architecture
The interactive mapping of the Teams service with dependent Microsoft services allows you to keep an eye on all the elements of the Office 365 suite or external services that may impact the user experience of employees. This makes it easier to detect the real causes of performance incidents. In the case of a Teams architecture with calls routed to Oracle SBCs, ServicePilot can analyze the quality of outbound calls as well as the efficiency of the direct routing plan.
The deployment of the Office 365 suite in the context of teleworking had made it essential to monitor these collaborative applications: we needed visibility ... and also to be able to optimize our licenses.
Analysis and visibility into Office 365 applications
Analysis and Reporting
Usage and KPI analysis, automated reporting, Machine Learning, Capacity Planning and much more.
Services Office 365
Teams, Skype, OneDrive, SharePoint, Exchange and other Office 365 web services.
Visibility and activity
Complete visibility on the Office 365 suite: activity analysis, help with license management...
Cause of problems
Real-time supervision and historical reporting to anticipate user needs.
VoIP & UC integration
Other VoIP & UC solutions
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