Contact Center Monitoring

Reduce costs, increase efficiency and gain more business

Facilitate business thanks to an excellent interactivity with your customers

Analyze the quality of communications before they become a problem for your customers. The contact center is the main point of entry for the company's customers and poor communication quality can degrade its image, which is why a detailed analysis of performance is essential for the company’s business.


Facilitate business thanks to an excellent interactivity with your customers

Reduce the cost by making the right decisions

Measured performance and service level statistics can be accessed by either web dashboards or customizable PDF reports. The various reports allow you to fine-tune your capabilities to maintain the unified communications infrastructure in optimum condition and eliminate the extra costs of hardware and technicians.


Reduce the cost by making the right decisions

Pilot your business

Visibility of the available agent licenses for your Contact Center allows you to confidently start a campaign. Dashboards present all the information needed for planning.


Pilot your business

Find out more: download ServicePilot APM Technical Datasheet.

Download Technical datasheet
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Having competent people is important to me. The deployment of the solution went really well and the responsiveness of the ServicePilot technical team is remarkable.

Contact Center infrastructure Analysis with ServicePilot

Genesys

Contact center monitoring. Flows, call reasons, routing point statistics

Cisco

Cisco UCCE Contact Center, Router, Peripheral Gateways, Logger, CTI, Cube…

Traffic

Quality analysis (MOS, jitter, latency…) for each user and per zone

Inventory

Resources, phones, firmware and license inventory