Do not put your business at risk because of failing telephony
Analysis of call activity and quality helps to understand the service delivered. It is essential to invest in a solution that will allow you to detect problems before users are impacted.
Free your support
Capacity planning allows you to anticipate service degradations and significantly reduce the number of incidents, improve user productivity and reduce support calls. Improved responsiveness and rapid problem location also reduces incident resolution times and support tasks.
Analyze calls in real time to facilitate troubleshooting
Avaya technology provides real-time analysis of communications and immediately detect service degradations.
For a company like ours, telephone and email are crucial. We absolutely need to avoid any service interruption.
Avaya infrastructure Analysis with ServicePilot
MOS, jitter, latency, lost packets for each conversation, user and per zone including most degraded hops.
Complete architecture Communication Manager, System manager, Session Manager, …
Real time monitoring of the SIP trunk load and capacity planning
Inventory of resources, phones, firmware and licenses
VoIP & UC integration