Monitor Alcatel VoIP

Comprehensive Alcatel VoIP Monitoring

Optimizing Performance for OXE and Alcatel Infrastructures

Analysis of Telephony Service Quality

ServicePilot takes VoIP performance monitoring to the next level by offering comprehensive visual representations of the Mean Opinion Score (MOS) based telephony service quality. These graphs not only provide instant insights into the service's performance but also enable a detailed analysis segmented by area and user.

Consider a multinational enterprise with various regional offices; ServicePilot’s MOS-based analysis identifies a particular location experiencing subpar call quality. This insight helps diagnose network issues specific to that region perhaps due to underpowered infrastructure or poor ISP service.

Monitoring UC activity and call quality helps ensure optimal use of the Alcatel VoIP system
This helps ensure better service delivery and higher user satisfaction

Analysis of Telephony Service <span class='blue'>Quality</span>

Resource Usage Assessment

ServicePilot offers in-depth analysis into the resource usage of all IP Domains within an OXE infrastructure. It provides a thorough evaluation of the number of simultaneous communications (CAC), the number of concurrent conferences and the utilization of signal conversion resources (DSP).

Imagine a tech company that frequently conducts team meetings via VoIP. Using ServicePilot, they can assess how well their current OXE infrastructure supports this growth by monitoring the number of simultaneous conferences and DSP utilization.

This comprehensive monitoring of VoIP infrastructure enables more efficient management of Alcatel communications
You can guarantee consistent Alcatel performance and a better user experience across UC services

Resource <span class='blue'>Usage</span> Assessment

Media Gateway Monitoring

ServicePilot brings ease to network monitoring with its ability to automatically discover all the IP Media Gateways (IPMGs) present on an OXE. It provides operators with real-time information on the status of the IPMGs and the communication channels' usage rate.

Consider an example where a VoIP service provider needs to ensure consistent quality service across all their customers. ServicePilot's automatic IPMG discovery and monitoring would provide an instant status update of all communication channels, enabling swift issue resolution.

Flow visualization to quickly identify points of congestion or network failure
Proactive alerts to anticipate problems before they affect call quality

Media <span class='blue'>Gateway</span> Monitoring

Predictive Trunk Capacity Planning

ServicePilot simplifies IT operations management by offering historical performance, trend analysis and capacity planning reports. These features facilitate informed decision-making on the sizing of the trunk group.

For instance, a call center might notice a pattern of increased call volumes during specific seasons. Using ServicePilot's trend analysis and capacity planning, they could efficiently scale their trunk group's size to handle the surge in calls without compromising call quality.

This approach to capacity planning enables smoother operations for the Avaya contact center
It helps anticipates many problems and mitigate service interruptions when they do occur

Predictive Trunk <span class='blue'>Capacity</span> Planning

For a company like ours, telephone and email are crucial. We absolutely need to avoid any service interruption.

Detailed Analysis of Alcatel-Lucent Infrastructure with ServicePilot

Telephony Voice Quality Monitoring

ServicePilot offers advanced VoIP performance metrics such as MOS, jitter, latency and lost packets for each conversation and user per zone, including most degraded hops.

OXE Infrastructure Monitoring

ServicePilot provides end-to-end monitoring for your complete OXE architecture, including Appliance Servers, Ecosystem Servers, Trunks, Media Gateways and more.

SBC and SIP Trunk Monitoring

ServicePilot offers real-time monitoring of your SIP trunk load and capacity planning for more efficient resource allocation and optimization.

Alcatel Resource Inventory

ServicePilot provides a detailed inventory of your Alcatel resources, including phones, firmware and licenses, ensuring you have a clear understanding of your available resources.

VoIP & UC integration