Optimize Call Performance with Oracle SBC Monitoring
Enhancing Call Quality with Oracle SBC VoIP Monitoring
To keep up with the demands of modern business communications, monitoring call activity and quality is essential. Oracle SBC VoIP call quality monitoring facilitates a comprehensive understanding of the service provided. It analyzes data to predict usage patterns, anticipate needs, and evaluate the impact of call volumes on telephony performance.
Consider a customer support center where high call volumes during peak hours can affect call quality. By leveraging Oracle SBC VoIP call quality monitoring, these issues are detected early and rectified, ensuring optimal customer experience at all times.
The resulting benefits include improved customer satisfaction and an increased ability to predict future telephony requirements. This proactive approach prevents performance degradation, ensuring your telephony services consistently meet high-quality standards.
Oracle SBC Device Monitoring for Comprehensive Management
Oracle SBC Device Monitoring seamlessly integrates your Session Border Controllers (SBCs) into your VoIP infrastructure map. This visualization facilitates the understanding of interdependencies between different devices, providing a comprehensive dashboard for informed decision-making.
For example, in a multinational company with multiple branch offices, monitoring the interconnected devices can help isolate problematic nodes or detect network bottlenecks.
The advantage of using Oracle SBC Device Monitoring is the ability to make informed decisions based on a complete picture of your VoIP infrastructure. This information can be crucial in optimizing your network performance, improving the quality of voice services, and planning for future infrastructure expansion.
Enhancing SIP Operators Visibility with Oracle SBC Monitoring
Increasing visibility into your SIP operators' performance is critical for managing domains, routes, and simultaneous sessions. With Oracle SBC Monitoring, you can detect rejected sessions and keep a vigilant eye on your operators.
Imagine a situation where your organization experiences a sudden increase in rejected sessions during an important conference call. Oracle SBC Monitoring can help pinpoint the issue to a particular SIP operator or route, enabling quick resolution.
The benefit of this visibility is two-fold. Firstly, it improves the overall reliability of your SIP operators, ensuring consistent performance. Secondly, it provides valuable insights for optimizing the allocation of resources, enhancing your telephony services' efficiency and reliability.
Mitigating Fraud Risks with Oracle SBC Monitoring
Oracle SBC Monitoring can help identify and prevent fraudulent use of your infrastructure. By detecting unauthorized calls and prohibited destinations, you can reduce both risks and costs. Various filters process this information, presenting it through diverse mediums such as web, alerts, and PDF.
In a real-world scenario, a business might be unknowingly carrying traffic to high-cost destinations due to fraudulent activity. Oracle SBC Monitoring can identify this unusual behavior and alert the administrators to take appropriate action.
The benefit of Oracle SBC Monitoring is significant in risk mitigation. By reducing exposure to fraudulent activity, it aids in cost control and enhances the security of your telephony infrastructure.
If you think about the cost of an incident or a lost day for our salespeople, the investment in a monitoring tool is very rapidly justified.
Analysis of SBC Oracle Infrastructure with ServicePilot
Monitoring Call Quality
Analyzing quality metrics such as MOS, jitter, and latency for each user and zone ensures high-quality call experiences.
SBC-EBC Performance Indicators
Performance indicators such as system, routes, domains, and network interface statistics provide an overall view of your SBC-EBC's health.
Real-Time SIP Trunk Monitoring
Real-time monitoring of SIP trunk load and capacity planning enables optimal resource utilization and service efficiency.
End-to-End Incident Diagnosis
End-to-end incident diagnosis including LAN and WAN infrastructure contributes to quicker issue resolution and smoother communication experiences.
VoIP & UC integration
Free installation in
a few clicks
SaaS Plateform
- No on-premise software setup, servicing and configuration complexity
- Instant setup, complete and pre-configured to ensure robust monitoring
OnPremise Plateform
- Contracts and commitments over time ( > 1 year)
- Performance, Data Storage and Infrastructure Management
- 2 additional solutions: VoIP and Mainframe monitoring
