Reduce your incident resolution time
By correlating the VoIP service degradation with the infrastructure, you get a view of the performance of your telephony and the detailed performance of the network nodes that can impact VoIP in order to resolve incidents before they can have a harmful business impact.
Adapt to new business models
Modern business is increasingly using new communications technologies, teleworkers, videos and web conferencing; Monitoring all the components of your collaboration solution with a multi-vendor solution is essential to keep your employees connected and productive.
Improve the proactivity
Maintaining a unified communications infrastructure at the highest level of availability requires summarized and detailed information for service level and the performance of equipment.
Our VoIP deployment across several sites made a monitoring solution essential. We needed to gain visibility, and also to optimize our costs.
Cisco infrastructure Analysis with ServicePilot
Quality analysis (MOS, jitter, latency...) for each user and by zone
Call Managers (Subscriber, Publisher, Standalone, Express), Cisco Gateway, Unity
Monitoring of videoconference, telepresence and collaboration solutions
Real time monitoring of SIP trunk load and capacity planning
VoIP & UC integration