Why complement Dynatrace with ServicePilot?

Dynatrace, leader in Gartner's Magic Quadrant

Dynatrace has established itself as the market leader in observability thanks to its APM collection technology, its advanced analysis capabilities and its recognition by CIOs. It's an excellent observability platform that makes application performance management much easier. However, when it comes to deploying Dynatrace, the bill can quickly explode, becoming a major obstacle for CIOs keen to optimize their IT budgets while maintaining high levels of performance.

A very costly observability solution

Dynatrace's pricing model is based on the number of hosts and the size of the infrastructure monitored. This model quickly proves costly as the number of servers increases, particularly for intermediate-criticality servers (criticality 2 and above) with many resources, where costs can become disproportionate to the value obtained. As a result, CIOs are often faced with a dilemma: limit observability coverage to keep costs under control, or assume a very heavy bill for complete, unified observability?

Limited network data collection and partial Root Cause

Although Dynatrace is highly effective in terms of pure observability, it has significant limitations when it comes to data collection on large network perimeters. When a switch or firewall is the source of problems on a particular site, IT teams often have to resort to specialized complementary tools to obtain complete visibility and the true Root Cause. This multiplication of tools creates information silos, complicates analysis, lengthens incident resolution times and reduces the operational efficiency of IT teams. This fragmentation is a real operational and budgetary challenge for IT Departments.

ServicePilot, a hypervisor for Dynatrace technologies

To simplify monitoring and centralize control of application resources, ServicePilot acts as a true hypervisor for your existing Dynatrace APM environments. Thanks to four ready-to-use packages, data collected by Dynatrace can be integrated into ServicePilot quickly and automatically without the need for specific developments:

Dynatrace "Applications"

Retrieve key performance metrics for applications / "Apps" monitored by Dynatrace:

• Load duration & count
• XHR duration & count
• APDEX score

Dynatrace "Services"

Easy monitoring of the quality and availability of application services with:

• Response time
• Error rate
• Number of requests

Dynatrace "Process"

Precise monitoring of system process performance:

• CPU utilization
• Memory usage
• Process count
• CPU suspension times for Garbage Collection

Dynatrace "Synthetic"

Integration of the availability rate of synthetic tests for measuring user experience (UX).

Each Dynatrace resource thus integrated becomes a standard ServicePilot object, benefiting immediately from all the platform's native functionalities:

• Intuitive organization via business and technical views
• Granular security based on user profiles
• Automatic threshold management and intelligent alert triggering
• Advanced analysis based on Machine Learning for predictive anomaly detection
• Customized, interactive dashboards for optimum visibility of operations

The solution: Combining Dynatrace and ServicePilot

A pragmatic approach is to retain Dynatrace's strengths, including integrations with existing mission-critical applications/servers, its automated analysis engine and recognized AI capabilities, while effectively complementing it with ServicePilot.

ServicePilot can provide equivalent observability on lower-priority applications, on servers that consume a lot of Dynatrace licenses, or on other parts of IT, to maintain extended visibility of application flows while reducing the bill.

ServicePilot also extends observability to IT infrastructures, simplifying advanced correlation between network, infrastructure and application metrics. This complete integration provides a 360-degree view of the entire infrastructure, without the need for multiple interfaces or tools.

Cost reduction and complete observability

Thanks to the Dynatrace-ServicePilot combination, CIOs can achieve substantial savings by reducing the licensing costs, while maintaining complete and efficient coverage. Centralizing information and reducing the number of tools also facilitates day-to-day operations, enabling IT teams to be more responsive and efficient in the face of incidents.

Moreover, ServicePilot offers specific Dynatrace packages for a single, centralized console, directly integrating data from Dynatrace-supervised applications into ServicePilot.

Why is ServicePilot the ideal complement to Dynatrace?

ServicePilot stands out for its simplicity and unified approach to application observability and IT infrastructures. Its architecture is designed for simple, large-scale scalability without cost explosion, enabling exhaustive observability across all IT environments without compromising budgetary control.

What's more, the seamless integration between Dynatrace and ServicePilot guarantees a rapid transition. ServicePilot's interfaces are very simple, the KPIs collected are virtually the same, and there is a high degree of similarity in terms of functionalities. Everything has been done to speed up familiarization and capitalize on the knowledge of IT teams. ServicePilot's unique technologies and innovative features enable IT teams to strengthen their capacity for proactive analysis while reducing their monitoring budget, making this a winning combination for complete, efficient and cost-effective observability.

“ServicePilot integration into existing Dynatrace environments is typically completed very quickly, with minimal disruption to existing processes.”

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