How to monitor the technology HWG STE

Monitor HWG STE

What is HWg-STE Sensor?

HWg-STE is a device with Simple Network Management Protocol (SNMP) support created for measuring temperature and humidity from external sensors.

It has a built-in web server for remote monitoring and web configuration.

HWg-STE Sensor monitoring

ServicePilot monitors a HWg-STE sensor.

ServicePilot uses SNMP to monitor a HWg-STE probe using SNMP counters.

The monitoring statistics gathered in this way include:

  • HWg-STE Sensor Discovery (syslocation, infoAddressMAC...)
  • HWg-STE Sensor Percentage (sensState, Alarm, Range...)
  • HWg-STE Sensor Temperature (Value, State, Alarm, Range...)


  • SNMP service must be configured and started on the targeted device (Security: read-only SNMP community and allowed host must be set).

  • Network Flows - It is necessary to ensure network connectivity between ServicePilot and the device.

    • UDP/161 (SNMP): Between ServicePilot Agent and sensor


Before adding a resource to monitor, make certain that all pre-requisites are in place.

Follow the documentation to add a resource to ServicePilot.

Key field notes

  1. General tab:

    1. IP address/FQDN: IP address, host name or FQDN for the Sensor
    2. ICMP Ping: Include ICMP Ping reachability and latency
  2. In the Policies tab, specify the policy or policies to apply to the resource


MIB Used:



Object TypeLicense object ConsumedCondition
Ping1If ICMP Ping enabled
HWg STE Sensor1 per Sensor

How to install a hwg-ste resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new hwg-ste resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the hwg-ste package are located in the /prmpackages page of the software.


ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology HWG STE with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

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