What is Printer monitoring?
Printers having Simple Network Management Protocol (SNMP) enabled can benefit from standardized SNMP OID and MIB service configuration enabling printer monitoring and performance management independently from brands, model versions or manufacturers.
The market-recognized standard for printer tracking via SNMP is called MIB v.2 Printer and is regulated by RFC 3805. All printer and MFP manufacturers must ensure that their devices are compatible with the SNMP MIB standard.
Printer package monitoring
ServicePilot monitors printer health and supplies usage.
ServicePilot uses SNMP to monitor printer health using SNMP counters.
The statistics gathered in this way include:
- Marker supplies
- Marker Supply Level
- Marker Suppply Level Alert
- Marker Supply Level Remaining
How to install a printer resource?
- Use your ServicePilot OnPremise installation or a SaaS account.
- Add a new printer resource via the web interface (
/prmviewsor/prmresources) or via API (/prmpackagespage), the default ServicePilot agent or another agent will be provisioned automatically.
Details of the printer package are located in the
/prmpackagespage of the software.
Benefits
ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.
By correlating the technology PRINTER with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.
This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.
Start with a free trial of our SaaS solution. Explore our plans or contact us to find what works best for you.
