How to monitor the technology PRINTER


Monitor PRINTER


What is Printer monitoring?

Printers having Simple Network Management Protocol (SNMP) enabled can benefit from standardized SNMP OID and MIB service configuration enabling printer monitoring and performance management independently from brands, model versions or manufacturers.

The market-recognized standard for printer tracking via SNMP is called MIB v.2 Printer and is regulated by RFC 3805. All printer and MFP manufacturers must ensure that their devices are compatible with the SNMP MIB standard.

Printer package monitoring

ServicePilot monitors printer health and supplies usage.

ServicePilot uses SNMP to monitor printer health using SNMP counters.

The statistics gathered in this way include:

  • Marker supplies
  • Marker Supply Level
  • Marker Suppply Level Alert
  • Marker Supply Level Remaining

Requirements

  • SNMP service must be configured and started on the targeted printer (Security: read-only SNMP community and allowed host must be set).

  • Network Flows - It is necessary to ensure network connectivity between ServicePilot Agent and the printer.

    • UDP/161 (SNMP): Between ServicePilot Agent and printer
    • UDP/162 (SNMP Trap): (Optional) Between printer and ServicePilot Agent

Installation

Before adding a resource to monitor, make certain that all pre-requisites are in place.

Follow the documentation to add a resource to ServicePilot.

Key field notes

  1. General tab:

    1. IP address/FQDN: IP address, host name or FQDN for the Printer.
  2. Monitoring Options tab:

    1. ICMP Ping: Include ICMP Ping reachability and latency
    2. Marker Supplies: Check this box to enable monitoring of the printer's marker supplies.
    3. Marker Supplies to Monitor: List of marker supplies to monitor, separated by |. Only the specified marker supplies will be monitored. To monitor every marker supplies, just enter the '*' character.
    4. Inverted Marker Supplies: List of marker supplies that need their level to be inverted, separated by |. This list is useful to make marker supplies that normally tend towards 100%, to tend towards 0% in order to match alert thresholds.

Note: Each element of Marker Supplies lists is a regular expression as defined by Like Operator (Visual Basic)

  1. In the Policies tab, specify the policy or policies to apply to the resource

Notes

MIB Used:

  • PRINTER-MIB
  • IANA-PRINTER-MIB

License

Object TypeLicense object ConsumedCondition
Ping1If ICMP Ping enabled
Marker Supply1 per Marker SupplyIf Marker Supplies enabled

How to install a printer resource?

  1. Use your ServicePilot OnPremise installation or a SaaS account.
  2. Add a new printer resource via the web interface (/prmviews or /prmresources) or via API (/prmpackages page), the default ServicePilot agent or another agent will be provisioned automatically.

Details of the printer package are located in the /prmpackages page of the software.

Benefits

ServicePilot enables you to deliver IT services faster and more securely with automated discovery and advanced monitoring features.

By correlating the technology PRINTER with APM and infrastructure monitoring, ServicePilot is able to provide a more comprehensive view of an organization's IT environment.

This allows IT teams to quickly identify and diagnose issues that may be impacting application performance, and take corrective action before end-users are affected.

Start with a free trial of our SaaS solution. Explore ourplans or contact us to find what works best for you.

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