CALL-QUALITY-BY-NETWORK-VIEW Voip technology integration

ServicePilot voip-call-quality-by-network-view

# Call Quality by Network View


The ServicePilot Call Quality by Network View creates separate views by vendors in case of a vendor-separated Call Quality by Zone or Network configuration. This package can also be used to create separate views by Customer Name.


  • Network Flows - It is is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure using a firewall, all the ports below must be opened:

  • ServicePilot Manager Web server access (by default TCP/80 when using HTTP or TCP/443 when using HTTPS although this port is configurable): Between ServicePilot Agent and ServicePilot Manager

  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5
    • ServicePilot Agent minimum version: 8.5 installed and configured


Before adding a resource to monitor, make certain that all pre-requisites are in place and if a ServicePilot Agent is required, that it is communicating correctly with the ServicePilot Manager.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-call-quality-by-network-view package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.

Key field notes

Topology tab:

  1. Customer Name: [Optional] Specify a customer name
  2. Vendors: Select a vendor from the available options. Aggregate Vendors will aggregate all the vendors in a single view

Note: In case of multi-vendor environment, a separate call-quality-by-network-view resource must be deployed for each separate vendor

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