Check user adherence to new solutions
Make sure that all applications in the collaboration environment meet the business needs. Poor quality VoIP and video can quickly discourage employees from joining a new unified communication solution. Analyze users' behavior with their new collaboration solution.
Simple configuration and administration
Collect Skype role data and monitor their performance levels using KHIs (Key Health Indicators) recommended by Microsoft to configure and administer for proactively.
Make the right decisions
Measured performance and service level statistics can be accessed from either web dashboards or customizable PDF reports, allowing you to maintain the unified communications infrastructure in optimal conditions.
ServicePilot gives us the ability to analyze the usage of all our equipment. We made substantial savings and the ROI on the tool was clear for all to see.
Skype for Business infrastructure Analysis with ServicePilot
Volume and quality CDR collection (duration, MOS, jitter, latency…) for each conversation and conference.
Microsoft Skype for Business (Front-End, Back-End, Edge, Mediation, SQL, …)
Performance analysis through the key indicators KHI recommended by Microsoft
Real time monitoring of the SIP trunk load and capacity planning.
VoIP & UC integration