CISCO-UNITY-EXPRESS Voip technology integration

ServicePilot voip-cisco-unity-express

# Cisco Unity Express


This package is designed to monitor a Cisco Unity Express module using SNMP.


This package automatically configures the ServicePilot Manager to monitor a Cisco Unity Express module in terms of global informations and mailboxes based on an SNMP collection.


  • SNMP must be configured and started on the Cisco Unity Express host

  • Network Flows - It is necessary to ensure network connectivity between ServicePilot and the monitored device. In case of a network infrastructure with a firewall, all of the following flows must be opened:

    • UDP/161 (SNMP): Between ServicePilot Manager and the network device
    • UDP/162 (SNMP Trap): (Optional) Between the network device and ServicePilot Agent
  • ServicePilot Requirements

    • ServicePilot Manager minimum version: 8.5


Before adding a resource to monitor, make certain that all pre-requisites are in place.

Add resource using Views Configuration web interface

  1. As an administrative user of ServicePilot, open the ServicePilot web interface.
  2. Navigate to Administration. The Configuration > Views web page will open.
  3. Click on the view in which to place the new resource in the Views hierarchy on the left of the interface. The View editor section will show the existing view contents.
  4. From the Packages list on the right of the interface, click and drag the voip-cisco-unity-express package into the View editor and let go.
  5. The Resource properties dialog box will open to allow resource configuration.
  6. Click OK to close the Resource properties dialog box. Note that the dialog box will not close if required parameters are not set.
  7. Click Save to apply the new resource to ServicePilot configuration.
  8. Check if Object have been created in your map and that indicators are populated after a few minutes. Once applied, Objects (Global System Information and Mailboxes) will be automatically created. In case of no response to SNMP poll, the Global System Information Object will stay in the unknown status (Gray color) and no Mailbox Object will be create.


Object TypesLicense Object ConsumedConditions
Global System Information1
Mailbox1 per monitored MailboxIf Allow Mailbox monitoring: ticked

Key field notes

In the Policies tab, specify the policy or policies to apply to the resource (at least a SNMP policy is required)

  1. Basic Parameters tab:

    1. IP address/FQDN: Specify the IP address, host name or FQDN for the Cisco Unity Express node, as resolvable by the machine on which ServicePilot Manager is running
  2. Mailbox Monitoring Options tab: Select type of the mailbox to monitor and personalize discovery filters (inclusion/exclusion)

    1. Allow Mailbox monitoring: tick to get statistics for mailboxes

      1. Any: to monitor any mailbox type
      2. Personal: to monitor only personal mailbox type
      3. General Delivery: to monitor only mailboxes assigned to a group for delivery
    2. Discovery Filters

      1. {Optional} Ignored Mailboxes names separated with '|': Specify name(s) of mailbox(es) NOT to be monitored
      2. {Optional} Allowed Mailboxes names separated with '|': Specify name(s) of mailbox(es) to be monitored

      Note: Each element of the mailboxes lists is a regular expression as defined by Like Operator (Visual Basic)


MIB Used:


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