Elevate IT Operations with Advanced Alerting and AI
Efficient and Actionable Alerting with Root Cause Analysis
ServicePilot's Alerting and AI feature revolutionizes the way you handle IT incidents. With our intelligent alerting system, you can quickly identify dependencies and the root cause of issues, reducing the time to resolution.
Our platform provides automated insights with Advanced Machine Learning (ML) algorithms that analyze patterns or anomalies to predict and prevent potential issues.
- Root Cause Identification: Pinpoint the underlying reasons for alerts, streamlining the troubleshooting process
- Built-in Alert Thresholds: Out-of-the-box alerting threshold and ML analytics to be informed on important problems

Reduce False Positives and Personalized Alerts
Our Alerting features offer a wide range of mechanisms and personalization options to adapt alerting to your specific needs (conditions, delays, automatic actions, dynamic thresholds, specific indicator, resource or site threshold, etc.).
Customizing alert thresholds helps reduce false positives by adapting to your unique IT environment.
- User-Centric Customization: Personalize alerts based on user role, severity and preferences to ensure relevant and actionable notifications
- Escalation and Grouping: Efficiently manage alerts with automatic escalation procedures and grouping of similar alerts to avoid notification fatigue

Seamless Integration with Third-Party Software
Extend the capabilities of your existing IT processes with ServicePilot's seamless integration. A flexible API is available to connect ServicePilot with a variety of third-party tools, enhancing your IT ecosystem.
Our platform complements your current setup by creating and updating tickets manually/semi-auto/automatically in popular incident management and ticketing systems
- Incident Management Ecosystem: Synchronize alerts with third-party incident management platforms, ensuring a cohesive response strategy
- Multiple Notification Channels: Email, SMS, or integrated third-party communication tools for prompt action

Free installation in
a few clicks
SaaS Plateform
- No on-premise software setup, servicing and configuration complexity
- Instant setup, complete and pre-configured to ensure robust monitoring
OnPremise Plateform
- Contracts and commitments over time ( > 1 year)
- Performance, Data Storage and Infrastructure Management
- 2 additional solutions: VoIP and Mainframe monitoring